At Amazon, we are working to be the most customer-centric company on earth and to get there, we need exceptionally talented, bright, and driven people. We are looking for a flexible, organized, self-starter to join AWS’ Data Center Learning team as Manager for Learning Experience and Evaluation. The Data Center Learning team supports AWS’ Data Center Community, focusing on the design, development, deployment and evaluation of learning.

Data Center Learning’s mission is to develop the best data center workforce on earth. We are a service organization supporting the conversion of untrained employees to becoming shift-ready and improving and growing their technical skills over time. We support safety and compliance training, onboarding, and continued upskilling of the Data Center Community (DCC), fostering a culture of learning and development across the DCC workforce. We innovate on behalf of our customers, set global standards for high-quality training through consistent learning paths, support specific training requirements when needed, and offer self-service training development and deployment mechanisms to scale with the demand for training.

The Learning Design Manager position will lead a team of learning experience designers to ensure that we are aligned to the highest value learning opportunities to not only improve our learner experience, but to drive internal development processes as well. Responsibilities include working with cross-functional teams on process optimization and development that supports reduction in time-to-productivity and decrease in error rates for Data Center roles. The ideal candidate thrives in a fast paced, highly engaged environment, and has the ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration, as well as grow fellow designers and develop the best.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
- Partner with cross-functional teams to build out learning experiences with a global mindset
- Manage multiple complex curricula development projects simultaneously
- Measure impact and quickly revise content/modality to address specific feedback, as needed
- Understand evaluation and performance data to support data-driven learning solutions
- Solve business problems with focus on understanding root causes and driving forward-looking opportunities
- Provide oversight and direction to the team that aligns with business goals and objectives

A day in the life
You will analyze the current learning experience of your customers across the AWS Data Center organization and actively seek opportunity to improve and innovate. You'll manage teams of designers focused on building and delivering learning experiences across all job families in alignment with the Data Center Learning organizational goals and strategy. As your team completes development of learning experiences, you'll launch learning product offerings and measure their impact over time. Using data from understanding learner behavior and performance, you'll direct the team on how to improve, where to innovate, and what operational measurements you can improve with training.

About the team
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires, career development learning paths to grow our internal talent, and experiment with next generation technology and mechanisms to improve adult learning in the corporate environment.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.