**Job Title:** **Learning Design & Development Head - Customer Facing** **Job Location:** **Hyderabad** **Our Team:** Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CMO, and R&D, Data & Digital functions. Sanofi Business Operations strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally. The Global Learning Services team is a team of experts that helps talent and learning through global Services such as Content design & development, Learning Operations and Learning Delivery Management. The Global Learning Services is facing the 3 main learning segments, Upskilling / Reskilling, License to Operate and GTMC **_About the job_** **Main responsibilities:** The overall purpose and main responsibilities are listed below: + Agile with a growth mindset; leads and embraces change and innovation and proven records for efficiency and business improvements. + Build effective, collaborative working relationships with relevant senior leadership representatives, site leaders, and subject matter experts to understand and continually re-evaluate organizational learning and content development needs to ensure they are aligned with business need + Foster a culture of continuous improvement within the function to ensure processes and practices are continually reviewed and lessons learned lead to change and best practice. + Coordinate and manage staffing of Learning Design and Development Hub + Arbitrate on annual delivery plan and associated resourcing plan for Learning Design and Development + Leading the governance body including the 3 main learning segments to determine and validate the content development priorities + Manage Learning Design and Development Hub budget and MSP, in collaboration with Learning Services Portfolio Planning Lead. Make data-driven recommendations during budget setting to ensure the most effective allocation of resources and return on investment. + Monitor design and development service quality in line with Sanofi standards and performance targets + Build a positive, collaborative and results-driven team dynamic and culture + Build and create robust methods for tracking, reporting, evaluating and analyzing performance of the function and the effectiveness of the services it delivers. **_About you_** + Master’s degree in human resources/ business administration/ information technology or other related fields. + 11+ years of experience in learning processes and system administration. + Shared services center and vendor management experience. + Significant previous experience of leading a Learning and Development and Talent Management Function + A high performing, target driven individual who is passionate about delivering an outstanding employee experience. + Learning Strategy + Stakeholder Engagement + Project Management + Prioritization + Instructional Design + Solid decision-making skills + Facilitation and training/coaching capabilities + Good communication (verbal/written skills) + Good command of English language + Fluent English. **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)