We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As part of the Business Client Centre’s Learning and Design team, you’ll help empower our Commercial Banking professionals to deliver exceptional client experiences. As a Learning Consultant, you’ll assess knowledge and skill gaps, and design engaging, effective training programs tailored to the needs of a diverse audience. You’ll collaborate with business leaders, subject matter experts, and project teams to ensure learning solutions align with business priorities and drive performance improvement. You’ll facilitate a variety of learning experiences, maintain and update training resources, and support the successful rollout of new processes and technologies. You’ll also contribute to continuous improvement by leveraging feedback and industry best practices to refine our training approach.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

How you’ll succeed

Assess needs and recommend solutions – Conduct training needs assessments to identify knowledge, skill, and performance gaps. Use data, research, and stakeholder feedback to recommend targeted learning solutions.Design and deliver engaging learning – Develop, update, and facilitate training programs using a range of delivery methods, including instructor-led sessions, e-learning, workshops, and blended learning approaches.Collaborate for impact – Work closely with business leaders, subject matter experts, and project teams to ensure learning initiatives are aligned with business objectives and support organizational change.Drive continuous improvement – Gather feedback from learners and stakeholders, participate in post-implementation reviews, and contribute new ideas to enhance learning effectiveness and efficiency.Maintain training resources – Ensure all training collateral, job aids, and procedures are accurate, up-to-date, and accessible on internal platforms such as SharePoint.Support change and compliance – Stay current on regulatory requirements and business process changes, adapting learning materials and delivery as needed to ensure compliance and relevance.

Who you are

You can demonstrate experience in designing, delivering, and evaluating employee training programs and managing projects. It’s an asset if you have a Certified Professional in Talent Development (CPTD) designation.You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.You're fluent in French and English to serve our clients in the community. 

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Banking, Call Center, Change Management, Client Service, Creativity, Customer Experience (CX), French as a Second Language, Innovation, Process Improvements, Project Management, Project Management Essentials