**Summary:** The Learning and Performance Partner drives business impact by developing and implementing effective Learning and Knowledge Management strategies and solutions. This role collaborates with Global Operations and Scaled Operations teams to identify performance gaps and deliver targeted, AI-enhanced learning solutions that improve efficiency and quality. **Required Skills:** Learning and Performance Partner Responsibilities: 1. Collaborate with GO Learning and Knowledge Management teams and SO teams to support the development and implementation of Learning and Knowledge Management strategies 2. Conduct Performance Needs Analysis (PNA) and Rapid Workflow Analysis (RWA) to provide data-driven insights for learning, knowledge, and performance support solutions 3. Contribute to the design and delivery of onboarding and performance support curriculums based on PNA and RWA findings 4. Apply AI tools and technologies (e.g., GenAI, Gemini, Notebook LM, Figma Native AI) to develop and personalize learning and knowledge solutions, enhancing efficiency and quality 5. Support the integration of AI training tools with human learning processes 6. Stay informed about innovations in AI, machine learning, and digital learning technologies, and share relevant insights with team members 7. Work with Subject Matter Experts (SMEs) and cross-functional partners to analyze and curate learning content and data 8. Assist in designing assessment blueprints and tools to measure the effectiveness of learning programs and performance support solutions 9. Facilitate learning interventions that align with business objectives and support team goals 10. Communicate the impact of learning solutions on business outcomes 11. Seek opportunities to learn and improve within the learning and knowledge management domain **Minimum Qualifications:** Minimum Qualifications: 12. 4+ years of experience in learning and development within an operations-focused organization 13. Solid understanding of adult learning principles, performance consulting, instructional design, and knowledge management 14. Experience using Generative AI (GenAI) for content development or personalization 15. Familiarity with AI tools such as Gemini, Notebook LM, Figma Native AI, and Figma Make 16. Knowledge of current and emerging learning technologies, including AI focused platforms, digital learning tools, and knowledge management systems 17. Demonstrated experience with effectively communicating and collaborating across a wide range of varied stakeholders **Preferred Qualifications:** Preferred Qualifications: 18. Certification or formal training in AI, machine learning, or digital learning technologies 19. Performance Thinking Practitioner certification 20. Five Moments of Need Certification 21. Proven experience working in a Trust and Safety environment **Public Compensation:** $90,000/year to $135,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.