Support Center - Irving

As the Learning and Development Specialist, you'll report directly to the Director of Talent Management & Development and play a crucial role in shaping our organization. You’ll develop and execute training initiatives for various client groups, including our Retail Leadership, working hand-in-hand with business leaders to design and deliver impactful programs. You will also oversee all aspects of these programs, guaranteeing they are effective and consistent across all stores. A key part of your role will be collaborating with business partners to maintain training resources and serve as a go-to expert for training enrollment, program planning, and updates, empowering our leaders and teams with the tools they need to succeed.

Major Activities

Work with subject matter experts, end-users, and leaders to execute key training deliverables.Identify appropriate training methodology for assigned projects based on content, time, resources, and business needs.Leverage creative design skills to add videos, animations, and interaction to e-Learning content.Create job aids, reference guides, presentations and other static content as required.Gain approvals from key stakeholders prior to launching content in the LMS (Workday Learning or MIK Check).Deliver targeted training that aligns with the business cadence (e.g., ongoing vs. one-time initiatives).Keep key stakeholders informed of training deliverables through proactive communications and reporting on completions.Execute against project milestones and timelines.Coordinate all aspects of training programs, including participant enrollment, travel arrangements, and related logistics.Maintain accuracy and relevance of training materials by regularly reviewing processes, documenting updates, and revising resources as needed. Other duties as assignedFacilitate engaging training sessions, adapting delivery methods to meet diverse learning needs and ensure knowledge transfer.

Other duties as assigned

Preferred Education/Experience

Bachelor’s degree or equivalent experience2+ years of related experience

Minimum Type of Experience Required

Proficiency with e-learning design tools (Articulate/Rise required; Canva, Vyond, and Photoshop preferred).Experience managing and delivering content through LMS platforms.Minimum of two years’ experience designing learning materials, including e-learning modules and facilitated training.

Other

Instructional design background, exceptional verbal and written communication skills, strong organizational skills, strong customer focus

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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