The Learning & Development Senior Lead for our Customer Experience organization accelerates learning across business functions, identifies skill and knowledge gaps, and aligns enablement initiatives with CX strategic objectives. By partnering with leaders and subject-matter experts, you will design engaging content and data-driven programs that empower teams to meet company goals and excel in their roles. **In This Role, Your Responsibilities Will Be:** + Collaborate with Customer Experience leadership and stakeholders to assess training needs, define learning objectives, and design programs aligned to company goals. + Create engaging, interactive content (presentations, e-learning modules, videos, job aids) using instructional design principles. + Build a deep understanding of organizational structures, key functions, and processes to design enablement initiatives. + Work cross-functionally to provide technical and process enablement across the Customer Experience organization. + Foster a culture of continuous learning and knowledge sharing. + Apply project management practices to plan, execute, and measure training programs. + Assess learning effectiveness; track KPIs and collect feedback for continuous improvement. + Consult on LMS usage (course creation, enrollment, reporting) and advise stakeholders. + Oversee Customer Experience onboarding strategy, ensuring effectiveness and impact. + Stay current on industry trends and best practices in L&D; integrate them into enablement strategies. + Manage and facilitate Demand Generation training for CX departments (preferred). **Who You Are:** You are a collaborative, customer-obsessed enablement professional who thrives on translating business needs into clear learning objectives and measurable outcomes. You balance strategic thinking with hands-on delivery, build trust with stakeholders at all levels, and champion a culture of continuous improvement. **For This Role, You Will Need:** + 5+ years of experience in training, enablement, or equivalent roles, with hands‑on involvement in developing learning content, leading workshops, and supporting employee skill development. + Advanced proficiency in English (C1), both oral and written. + Experience using learning management systems (LMS) for content management. + Ability to analyze data using Excel, Power BI, or similar tools to evaluate training effectiveness and KPIs. + Experience creating digital learning content (presentations, videos, e-learning modules, job aids). + Bachelor’s degree or equivalent relevant experience. + Strong project management capabilities to balance competing priorities and evaluate program effectiveness. **Preferred Qualifications That Set You Apart:** + Relevant certifications in learning, development, and enablement. + Experience managing and facilitating Demand Generation training for CX departments. **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 26000091 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.