The Learning and Development Administrative Coordinator role will support the Learning and Development team with administrative tasks and has the potential to include a limited role in training Retail colleagues. The Coordinator is an integral part of the team and will manage a variety of administrative tasks. This includes managing training rosters, maintaining excel spreadsheets, communicating with training participants and their managers, scheduling conference rooms, and other administrative tasks. We are looking for someone who is organized, with a high attention to detail in their everyday work. Written and verbal communication will be heavily required in this role. This person should be able to communicate with employees at various levels within the organization. **Major responsibilities include but are not limited to:** + Support Learning and Development: + Manage training tracker - class attendance, adjust schedules, create and communicate Learning Journeys, manage module score cards + LMS support - upload online courses and offerings, mark rosters complete, shift registrations as needed + Provide additional administrative support – schedule conference rooms, catering orders, calendar invites, and other tasks as needed + Participate/facilitate various training classes/workshops. **PROBLEM SOLVING & DECISION MAKING** **:** Under the direction of the VP Learning and Development Manager, this position is responsible for providing organization, structure, and identifying areas to drive efficiency within current policies. **Education and Experience** + High school diploma required; Associates degree preferred. + 0-3 years progressive administrative experience, preferably in HR. **Skills and Knowledge** + Superior written and verbal communication skills with professional telephone/Teams manner and ability to interact with all levels of employees/management required. + Basic presentation skills with the willingness to learn advanced presentation skills. + Bilingual (Chinese/Mandarin/Cantonese/Spanish) preferred. + Ability to maintain a high level of confidentiality is required. + Proficiency in Microsoft Office applications, particularly Microsoft Excel and PowerPoint. + Excellent customer service and interpersonal skills. + Demonstrated ability to prioritize and multi-task in a fast-paced environment while working with competing and aggressive deadlines. + Effective problem-solving skills. + Strong organizational and attention to details skills. + Follow-up, follow-through, and timely resolution skills. + Excellent work ethic and strong sense of urgency. + Demonstrated ability to think outside the box and assist in the execution of key strategic HR initiatives. + Knowledge of FIS systems, preferred. Working Conditions + Hybrid. Working 2 days a week in the Wakefield office. Potential to be onsite in Boston, MA or Saugus, MA, as needed. At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.