Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Requirements
• Namibian Citizenship.

• Grade 12 with a minimum with 25 points.

• A tertiary qualification will be advantageous.

• 1-2 years’ experience in customer service, sales support, or lead generation, preferably within the insurance or financial services industry.

• Proficiency in more than 1 local vernacular will be an added benefit.

Job Specification
•Lead Management: Handle and qualify incoming leads from social media campaigns, website inquiries, and referrals from other business units.
•First Contact & Engagement: Promptly respond to inquiries, providing accurate information about products, services, and campaign details.

•Client Communication: Engage potential clients in a professional and friendly manner, understanding their needs and directing them to the appropriate team.

•Follow-ups & Coordination: Track and follow up on leads to ensure they progress through the sales pipeline efficiently.

•Data Entry & Administration: Accurately capture and update client information in the CRM system, ensuring data integrity.

•Reporting & Insights: Provide reports on lead performance, campaign engagement, and conversion trends.

•Collaboration: Work closely with marketing and sales teams to improve campaign effectiveness and client engagement.

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

ResponsibilitiesAdministration

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Internal Client Relationship Management

Help manage internal client relationships by supporting others to build effective working relations.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

CollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

13 August 2025 , 23:59

The Old Mutual Story!