Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Role

Experience Strategists take an experience-first approach to uncover and deliver value for customers. With a unique blend of business acumen, technical knowledge, and psychology, the strategist leads organizations through complex challenges by identifying paths to value. They uncover strategic opportunities through research, experience frameworks, design actionable roadmaps, and guide teams through the organizational and business implications of these experiences. Kyndryl Vital Experience Strategists strive for innovative yet practical solutions.

As an Experience Strategist at Kyndryl Vital Mexico, you will lead design initiatives across a variety of projects, ensuring that solutions are innovative, user-friendly, and aligned with client objectives. You will develop and maintain strong relationships with clients, acting as a trusted design advisor throughout the project lifecycle. You will guide design teams in the creation of high-quality visual and interactive designs, ensuring the final product meets business and user needs. Partnering with technical teams, you will balance creative ideas with technical feasibility, ensuring designs are practical and scalable. You will take ownership of the design process, from discovery and ideation to prototyping and user testing, ensuring consistent delivery of impactful designs.

Who You Are

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

· Business Acumen: You understand business strategy and can connect it to experience.

· Psychology: You have a deep understanding of human needs and behavior.

· Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs.

· Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions.

· Value Identification: You have a knack for uncovering new sources of value.

· Experience Optimization: You can evaluate and recommend ways to optimize experiences.

· Storytelling: You can communicate clearly and compellingly.

· Research: You can design and conduct user research, market evaluations, and competitive analyses.

· AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards.

Preferred Professional and Technical Expertise

· 10+ years of experience

· Deep industry vertical experience

· Experience in both enterprise and agency worlds

· Knowledge and experience in IT infrastructure or other technical applications

· Human behavior, change management, or other applied social sciences

· Data science, AI/ML background

· You may also specialize in:

o Sustainability Strategy

o CX Optimization

o Innovation Strategy

o Operational Design and Business Processes

o Brand Strategy

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.