This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Our goal is not only to exceed the expectations of our users, but our employees too! 

Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.   

BE PART OF THE CONNECTION 

As a Lead Video Repair Customer Service Representative, your focus is serving as the primary contact for Customer Support Video team questions and escalations. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other! 

WHAT OUR VIDEO REPAIR LEADS ENJOY MOST 

Interacting with a wide variety of customers Assisting junior representatives with complex isssues Identifying training and skill gaps then providing recommendations Problem solving on the fly  We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Service Representative team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance. 

WHAT YOU’LL BRING TO SPECTRUM 

Required Qualifications 

Experience: Customer Service Representative: 1 year, Cable operations or telecommunications call center Education: High School Diploma or equivalent  Schedule: Ability to work a variety of schedules including nights, weekends, and holidays Language: Ability to read, write, speak and understand English   

Preferred Qualifications 

Technical Skills: Proficiency with PCs, Microsoft Windows, and general intranet navigation Skills: Communication, multi-tasking, organization, and time management  
CRP106 2025-64853 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13530 Business Unit: Customer Operations Zip Code: 27560

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.