Join our team of Life Changers! UPMC is hiring a Full-Time, Lead Telephone Operator to support the office in Harrisburg. This is a fast-paced environment, high stress and we are in need of someone with prior leadership experience who can assist team members with customer complaints and provide guidance on ways to deliver exceptional customer service! Hours are scheduled between 7:00am-12:00am (Day/Evening) Required to work every 3rd weekend and holiday. This position does require an on-call rotation, manager will discuss further during interview. Some travel may be required for this position when training staff, manager will discuss during interview. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! **Responsibilities:** + Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans. + Provide relief coverage to support staff. + Perform all functions of Telephone Operator. + Monitor new employee training and certifies trainees' competencies through demonstration of performance. + Handle immediate problems and direct problems to department head. + Find shift coverage or fill shift yourself + Create monthly staff schedules to ensure coverage for entire shift/days + Enter on-call schedules for clinical staff that are support by department + Guide and direct activities of department; assisting with customer complaints and guiding operators on how to handle situations + Update operator procedures and train operators on any new changes to current procedures + Other duties as assigned + High school graduate or equivalent. + 3 years of experience answering and processing calls through automated phone system. + Must be able to work all shifts, seven days a week. + Ability to interpret procedure manuals (i.e. fire, trouble, disaster, etc.). **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**