Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Medical: Multiple plan options.Dental: Delta Dental or reimbursement account for flexible coverage.Vision: Affordable plan with national network.Pre-Tax Savings: HSA and FSAs for eligible expenses.Retirement: Competitive retirement package to secure your future.
Responsibilities
The Lead Telephone Operator will support the daily operations ensuring timely and accurate call handling, paging, and message routing. Serves as liaison between departments and ensures compliance with standards and processes.
Provide daily operational guidance and support to the telephone operators, assist with training new staff, monitor call center metrics, provide feedback and coaching to operators for their success, assist with scheduling and coverage planning, generate reports and contribute to quality improvement initiatives, participate in meetings and cross-functional projects as applicable, troubleshoot systems issues by collaborating with managers, IT and telecom teams to report and follow up on technical issues. The lead will answer and route incoming calls as an operator, handle emergent calls according to protocols. This positon requires the lead to uphold confidentiality and compliance at all times.
Qualifications
Requires a high school diploma or equivalent (G.E.D.). Experience in a call center and lead experience preferred. Proficiency with telephone systems, paging software, and EMR platforms experience a plus. Excellent communication, multitasking, and problem-solving skills. The ability to remain calm and effective in high-pressure situations. Must be proficient in the use of computers and Microsoft applications.
This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Exemption Status
Nonexempt
Compensation Detail
$22.28 - $31.63 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Week 1 Wed 3:00pm-11:30pm Thurs 3:00pm-11:30pm Fri 3:00pm-11:30pm Sat OFF Sun OFF Mon 3:00pm-11:30pm Tues 3:00pm-11:30pm Week 2 Wed 3:00pm-11:30pm Thurs 3:00pm-11:30pm Fri OFF Sat 3:00pm-11:30pm Sun 3:00pm-11:30pm Mon 3:00pm-11:30pm Tue OFF
Weekend Schedule
Alternating weekends
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Jackie Mckay