Job Description This person will provide remote and onsite technical support to resolve hardware and software issues for users across the organization. They will engage daily with employees at all levels through phone, email, and in-person assistance to address help desk requests, while also coordinating with external vendors and consulting partners on a weekly or monthly basis to support ongoing projects and specialized technical needs. -Provide Tier 12 technical assistance to internal users via remote and onsite support. -Resolve hardware/software issues, manage service tickets, and escalate urgent matters appropriately. -Responsibilities include: -Troubleshooting Windows (710), Office Suite, Mac OS, and specialized applications -Configuring and maintaining desktops, laptops, printers, mobile devices, and network gear -Imaging systems and resolving deployment issues using SCCM -Managing asset records and documentation through internal tools -Contributing to knowledge base articles and process improvements -Participating in on-call rotations (weekends/holidays) -Ensuring timely and professional support across all communication channels We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -Minimum 2 years of hands-on technical support experience in a multi-platform enterprise environment -Strong ownership mindset with initiative and consistent high performance -Proficiency in Microsoft Office (20102016), Windows 7 & 10, antivirus tools, imaging systems, videoconferencing equipment, printers, and remote access platforms -Familiarity with Mac support in a corporate setting -Working knowledge of DHCP, DNS, Active Directory, and TCP/IP for desktop and network troubleshooting -Excellent interpersonal, communication, and listening skills with a calm, solution-focused approach -Ability to manage and prioritize support requests in a fast-paced, high-volume industrial environment -Skilled in documenting processes, enforcing procedures, and collaborating across teams -Comfortable training others and sharing technical knowledge -Strong critical thinking and time management abilities EDUCATION AND/OR EXPERIENCE: - Two (2) year associate degree in Computer Information Systems or similar degree program is preferred but not required. -2+ years experience in a desktop support role working in a multi-platform enterprise environment with Windows as primary platform. -A+, Network+, Microsoft certifications, and ITIL certification preferred null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.