The Lead Technical Writer is a senior-level contributor responsible for creating clear, accurate, and user-friendly documentation that supports technology initiatives for a primarily financial advisor audience. This role combines hands-on writing and editing with lead responsibilities, including guiding fellow writers and shaping documentation standards and best practices. The ideal candidate is detail-oriented, highly collaborative, and skilled at translating technical concepts into language that is accessible and actionable for non-technical users. **Key Responsibilities:** + Research, write, and edit end-user documentation, including user guides, FAQs, release notes, and in-app help for proprietary applications. + Oversee documentation deliverables across several product releases with varying timelines and priorities. + Translate complex technical concepts into clear, concise language tailored for financial advisors and other non-technical users. + Collaborate with subject matter experts and product managers to gather and validate technical information. + Develop documentation approaches that align with advisor workflows, ensuring content supports real-world use cases. + Provide regular updates on documentation progress to product managers and leadership. + Provide feedback and guidance to fellow writers on tools, standards, and writing best practices. + Review and edit content for clarity, accuracy, and compliance with editorial standards. + Help define documentation structure, tone, and style guidelines for consistency across all deliverables. + Maintain and update documentation templates and ensure proper use of authoring tools. + Ensure documentation adheres to regulatory, accessibility, and security standards where applicable. + Identify gaps in existing documentation and propose enhancements to improve user experience. + Contribute to improving documentation workflows and tools as needed. **Required Qualifications:** + Bachelor’s degree in English, Technical Writing, Journalism, or related field. + Three (3) to five (5) years of technical writing experience. + Advanced proficiency with documentation tools (e.g., MadCap Flare, Adobe RoboHelp, SmartDocs). + Strong ability to translate technical concepts into clear, user-friendly content. + Excellent communication and collaboration skills. + Detail-oriented with a passion for clarity and consistency. + Ability to manage multiple writing projects in a fast-paced environment. **Preferred Qualifications:** + Experience mentoring other writers. + Familiarity with financial services or enterprise technology environments. **Licenses/Certifications:** + None required.