The Lead Systems Analyst is a key member of the Staff Technology Solutions sub-department within Digital Transformation & Technology, providing expert partnership and driving innovation for the Order-to-Cash business capability.
This position leads the development, implementation, and support of enterprise solutions within the Support Center's Oracle Cloud Financials Enterprise Resource Planning (ERP) system, driving optimization of the Sales-to-cash lifecycle for Corporate Accounting and Finance and the Support Center Warehouse. This includes responsibility for accurate and timely processing of Operator, Guest, and Corporate accounts receivable, reconciliation of cash receipts, management of supply chain sales orders, and oversight of inventory cycle counts.
As a trusted technology partner, you will directly serve the two sub-departments: Organizational Financial Solutions, and the Support Center Warehouse, to understand business needs, translate them into effective technology solutions, and contribute to the strategic roadmap for Oracle Cloud ERP.
You'll be instrumental in delivering critical business objectives, envisioning future state processes, and providing scalable technology solutions to support the organization's growth.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Manage/own the relationship and demystify technology for business partnersManage support and maintenance of business systems and productsAnalyze and evaluate the current business process; identify areas of improvementGather requirements, create documentation and resources for system and product implementations, changes, and issues Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolutionAct as Subject Matter Expert for systems/platforms supportedDefine strategy, lifecycle, and design for systems/platforms supported Minimum Qualifications Bachelor's degree or equivalent experience in Management/Computer Information Systems, Computer Science3+ years of relevant work experienceExperience leading medium-sized system implementationsExperience leading significant system or platform enhancements/implementationsKnowledge and/or experience with Agile development approaches and techniques Experience in driving teams and management to decisions Ability to understand business needs and translate them to functional/technical requirementsStrong verbal and written communication skills Excellent personal and relational intelligence Demonstration of leadership and strong collaborationAbility to quickly learn and comprehend technical systems Self-starter who completes responsibilities with minimal supervision Team player who is committed to both the team and the product Strong decision-making skills with the ability to collaborate and make decisions in the gray Sharp analytical and problem-solving skills Ability to effectively manage vendors Servant spirit with strong sense of stewardship Preferred Qualifications Bachelor's degree in Management/Computer Information Systems, Computer Science5+ years of relevant work experienceStrong experience leading complex, cross-functional, medium-sized system implementationsKnowledge of accounting capabilitiesExperience with oracle cloudExperience with SQLCertified Business Analysis Professional Minimum Years of Experience 3 Travel Requirements 20% Required Level of Education Bachelor's degree or equivalent experience Preferred Level of Education Bachelor's Degree Major/Concentration Management/Computer Information Systems, Computer Science Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeedInterested in this opportunity?
Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. It is and has been the policy of Chick-fil-A to ensure that all individuals are provided equal employment opportunities without regard to disability. Accordingly, Chick-fil-A will make reasonable accommodation(s) for the physical and/or mental limitation(s) of an otherwise qualified individual with a disability - whether an applicant or current employee - unless an undue hardship would result. If you believe you may require a reasonable accommodation due to a disability in connection with your application and/or the hiring process, please contact staffselection@chick-fil-a.com as soon as you realize this need. Application FAQs