As a Lead System Specialist, you will be responsible for leading day-to-day CRM production support operations, ensuring system stability, driving continuous improvement, and serving as a technical and operational leader within the team. You will act as a key liaison between DevOps, QA, stakeholders, and business users, while owning production readiness, deployments, and maintenance activities within an Oracle-based CRM ecosystem. **In This Role, Your Responsibilities Will Be:** + Lead and manage daily incidents and service requests received through internal support platforms, ensuring timely resolution, proper prioritization, and clear communication with impacted users, while setting operational direction for the team. + Drive trend analysis and root cause investigations, collaborating with engineering and delivery teams to design and implement permanent, scalable solutions for recurring system issues. + Own and govern all production cutover activities, including release readiness, system configuration, and automation processes, while mentoring and developing newer team members. + Act as the subject matter expert for Oracle maintenance activities, including one-time, weekly, quarterly, and yearly maintenance processes. + Authorize, prepare, and oversee user communications related to system downtime, planned maintenance, and production incidents. + Oversee proactive monitoring of system health, performance, and stability, identifying risks early and exercising independent judgement to escalate critical or complex concerns. + Respond to stakeholder questions and concerns related to existing issues, system behavior, and upcoming features, ensuring appropriate follow-up and handover. + Review and approve application deployments into production environments, ensuring compliance with quality, security, and operational standards. + Coordinate and distribute release notes detailing delivered features, resolved defects, and improvements included in each iteration. + Act as the lead system authority in cross-functional discussions, clearly translating complex technical topics for non-technical stakeholders and representing the team on system design, stability, and production readiness matters. **Who You Are:** You quickly take precise actions in fast-changing situations while remaining attentive to the details. You remain energized and effective when faced with ambiguity and uncertainty. You pursue everything with energy, drive, and the need to finish. **For This Role, You Will Need:** + Bachelor’s degree in Information Technology, Computer Science, or a related technical field. + Minimum of 10 years of relevant experience in the information technology domain. + Demonstrated leadership experience or at least 3 years as a senior member of the same team. + At least 5 years of experience contributing as a core member of an Agile or scaled Agile delivery team. + Proven experience working with enterprise applications and production support environments. + Advanced written and verbal English communication skills in a technical and business context. + Strong analytical and problem-solving skills, with the ability to assess system behavior and operational risks. **Preferred Qualifications that Set You Apart:** + Experience with Oracle-based enterprise applications and maintenance processes. + Exposure to application monitoring, deployment governance, and release management. + Ability to review system designs and ensure alignment with vendor and architectural best practices. + Experience collaborating closely with quality assurance and development teams on end-to-end testing and release stability. + Willingness to learn and apply scripting or automation techniques to improve operational efficiency. **Our Culture & Commitment to You** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 26000908 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.