The eCommerce Customer Success Specialist owns the endtoend postpurchase experience—from order placement through delivery, returns, and support—ensuring every customer interaction is accurate, timely, and delightful. This role orchestrates crossfunctional operations (Customer Service, Fulfillment, Logistics, and IT) to meet SLAs, reduce friction in the customer journey, and scale processes, tools, and teams as the business grows. The Operations Manager supports the PSG, PCG and Enterprise business units.  

This is not a remote/hybrid position and will be on site in our downtown Cleveland Headquarters.