Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Manager in Site Reliability Engineering at JPMorgan Chase within the Technology Infrastructure Services, you will lead a team of talented engineers to drive innovation and modernize the world's most complex and mission-critical systems. You will be responsible for managing a variety of production-related issues, ensuring the reliability and scalability of applications, and fostering a culture of continuous improvement and collaboration.

Job responsibilities

Lead and manage a team of Site Reliability Engineers, providing guidance, mentorship, and support to drive team success. Develop and implement strategies to enhance the reliability, availability, and scalability of applications and platforms. Collaborate with cross-functional teams, including software engineers, product managers, and stakeholders, to align SRE practices with business objectives. Oversee the design and implementation of automated continuous integration and continuous delivery pipelines. Manage and resolve complex production-related issues, ensuring minimal impact on customers and business operations. Foster a culture of site reliability engineering best practices, promoting proactive issue resolution and continuous improvement. Communicate effectively with stakeholders, providing updates on system performance, incidents, and improvement initiatives. Identify and implement new technologies and solutions to enhance the SRE function and support business growth.

 

Required qualifications, capabilities, and skills

5+ years of experience in site reliability engineering or a related field, with a proven track record of managing and leading technical teams. Strong understanding of site reliability engineering principles and practices, with the ability to implement them within an organization. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Proficient in at least one programming language such as Python, Java/Spring Boot, or .Net. Experience with observability tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. Familiarity with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform. Experience with container and container orchestration technologies such as ECS, Kubernetes, and Docker. Strong problem-solving skills, with the ability to manage and resolve complex production-related issues. Ability to identify and implement new technologies and solutions to support business objectives and drive innovation. Ability to expand and collaborate across different levels and stakeholder groups Preferred qualifications, capabilities, and skills Formal training or certification in SRE concepts and practices. Experience in a financial services or highly regulated industry. Demonstrated ability to lead and manage large, collaborative teams in a fast-paced environment