About the Team PetSmart’s Canada Home Office (CHO) is home to approximately 50+ associates who work in departments such as Merchandising, Marketing, Demand Planning, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and more. The small but mighty team at the CHO supports the operations of 160+ PetSmart stores in Canada and works closely with counterparts at PetSmart’s global corporate headquarters located in Phoenix, Arizona. We also share the Canada Home Office with our colleagues at PetSmart Charities of Canada—an independent, registered charity. PetSmart Charities of Canada is committed to making the world a better place for pets and all who love them by connecting pets with loving homes through adoption, improving access to veterinary care and supporting families in times of crisis with access to pet food, shelter, and emergency relief. About the Location Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Canada Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely two days per week (a “flex workday” with leader approval), and an expected three days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive. About the Job The Lead Site Merchandiser (e-commerce) is essential in creating, translating and implementing merchandising and Digital strategy into the online and App shopping experience. The Lead Site Merchandiser will not only be responsible for executing fundamental aspects that create the functionality of the e-commerce business but also to present innovative efforts in delivering digital execution of merchandising strategies and improvements to the site that drive conversion, taking on stretch assignments to support PetSmart’s rapid acceleration in the digital space. The person in this position will work closely with Buying, Marketing, Pricing, Product, and Creative teams to ensure broad alignment and support of key priorities. Manages day-to-day responsibilities of the e-commerce site, inclusive of publishing content, analyzing and acting upon business trends, and site maintenance Serves as subject matter expert to round table partners & contributors of key digital initiatives Drives strategies and priorities of site and app experience of owned categories Accountable for the delivery of new capabilities, with clear understanding of the capabilities and processes for implementation Influence and proof marketing material such as emails with a customer first viewpoint Optimize end to end customer journey for owned categories, including internal search, taxonomy, navigation, educational/inspirational content, and SEO Analyze reporting to identify performance trends, high level results against KPIs, insights, and recommendations for future activations Communicate results to the organization and use the information to drive digital merchandising tactics Works with Marketing partners to ensure clarity of messaging and end-to-end landing experience is optimized for all marketing vehicles that strengthen customers to site Supports and assists with key E-Commerce initiatives, IT projects, presentations, reports or any other assigned tasks KEY COMPETENCIES attributed to creating service include, but are not limited to the following: Knowledge Skills and Abilities Highly organized with effective time management and project management skills Ability to initiate multiple projects Ability to manage tight deadlines in a fast-paced environment Ability to identify process improvement opportunities and trends Ability to work independently with minimal direct oversight Excellent computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word Excellent problem-solving skills – able to identify, analyze and propose solutions to various technical and business issues Proven ability to influence without authority and collaborate Exhibit professional initiative and entrepreneurial initiative Understanding of financial reporting and P&L management EDUCATION and/or EXPERIENCE 4+ years of Merchandising, E-Commerce, Analyst, or Marketing experience About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our Canada Home Office offers outstanding amenities in a fun and rewarding workplace including: Bring your pup to work! We have lots of dogs that come each day as well as fish and aquatic pets that live at our office On-site Dog Park Café serving fresh lunch options In-building day care facility option Volunteer events with PetSmart Charities We have an active social committee that hosts fun-filled events including contests, bake-offs, off-site events, and volunteer efforts, and they are always trying to out-do the previous event! See what life is like at the Canada Home Office here: https://careers.petsmart.com/canada Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.