Job Title: ServiceNow Lead Software Engineer 

Job Summary. 

We are seeking a skilled ServiceNow Senior Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions. 

Key Responsibilities 

Design, develop, and implement ServiceNow solutions using best practices 

Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer 

Develop and maintain ServiceNow modules such as ÏTSM, CSM, APO, MCO, Finance Management, Employee Centre.  

Build and support integrations using REST, SOAP, MID Server, and IntegrationHub 

Create and manage Service Catalog items, workflows, FlowDesinger and ETL, Integration Hub, DataFabric/Zero Copy Connectors 

Perform unit testing, debugging, and troubleshooting of platform issues 

Support platform upgrades, patches, and releases 

Collaborate with architects, business analysts, and stakeholders to gather requirements 

Follow SDLC, Agile/Scrum, and change management processes 

Maintain technical documentation and knowledge articles 

Required Skills & Qualifications 

3+ years of hands-on ServiceNow development experience 

Strong experience with JavaScript, REST/SOAP APIs and integrations 

(server-side and client-side) 

In-depth knowledge of ServiceNow platform architecture 

Experience with Finance Management and MCO processes (Source-to-Pay, Order-to-Cash lifecycle, Accounts payable, Accounts receivable etc) 

Familiarity with CMDB, Discovery, and ITSM  

Experience with other Application would be plus like ITOM, HRSD. 

Understanding of ACLs, roles, and security best practices 

Experience working in Agile/Scrum environments 

referred Qualifications 

ServiceNow certifications such as: 

Certified System Administrator (CSA) 

Certified Application Developer (CAD) 

Module-specific certifications (CSM, ITSM, MCO etc.) 

Experience with ServiceNow Performance Analytics and Reporting 

Knowledge of UI Builder, Service Portal, and Workspace configuration 

Exposure to DevOps, CI/CD, and ATF (Automated Test Framework) 

Soft Skills 

Strong analytical and problem-solving skills 

Excellent communication and documentation abilities 

Ability to work independently and in a team environment 

Strong stakeholder management skills 

Education 

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience 

Min 7+ Years of experience in Servicenow 

Nice to Have 

Experience with cloud platforms (AWS, Azure) 

Knowledge of ITIL processes 

Experience supporting global enterprise environments 

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.