About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become unknown to our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

About the Role

As a leader of the project management team, you will oversee a critical function that ensures smooth onboarding for new customers. Your role involves building strategic relationships with peer groups across the organization, including Sales, Customer Success, TAM, and others, to foster collaboration and alignment.

You are highly organized, capable of seamlessly managing multiple projects and initiatives simultaneously while ensuring steady progress. Your leadership style emphasizes continuous improvement and agile adaptation to changing priorities.

Additionally, you are committed to cultivating a positive team environment by guiding and mentoring team members. You focus on developing their critical skills, supporting their long-term career growth, and helping them become valuable contributors to the organization.

Requirements

            •           A standout "customer first" attitude.

            •           Minimum 5 years of working directly with customers and technical teams as project manager

            •           PMP certification is desirable

            •           Excellent presentation skills coupled with a strong leadership presence.

            •           Excellent time & project management skills, with a focus on delivery.

            •           Committed to creating and developing a high-performing team that drives real additional value for both internal, and external customers.

            •           Experience with Cloud/SaaS software products is highly desirable.

            •           Excellent verbal and written communication skills and the ability to work effectively in a team environment.

            •           Initiative and desire to learn new skills/technologies and remain up to date with the latest trends, real passion for problem-solving.

Responsibilities

            •           Team Building - recruit, hire and onboard new team members.

            •           Day-to-Day management of the project management team.

            •           Report metrics on workload volume to upper management and executive team. Build, implement and improve internal reporting, and other processes to optimize service delivery.

            •           Mentor and develop team members to enhance and improve their skill-set and performance. Ensure training and enablement is a continuous process.

            •           Develop collaborative relationships with internal teams, external partners, and customers. Collaborating with Sales, Customer Success, Technical Account Management and Professional Services teams.