Additional Job Description  

This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas – APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging best technical practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member with leadership experience who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.  

What You Will Do:  

• Manage and maintain the ServiceNow Platform, including configuration, customizations, and 

   day to day Administration tasks.  

• Help design, develop, and implement new features, modules, and functionalities with ServiceNow to 

   enhance business processes and workflows. 

• Collaborate with ServiceNow and business teams to meet business needs, and implement technical 

   Solutions. 

• Monitor System performance, troubleshoot issues, and implement corrective actions to ensure 

   optimal uptime and system availability. 

• Create and maintain technical documentation, including system design diagrams, process flows, 

   and configuration details 

• Stay knowledgeable of emerging ServiceNow features, capabilities, and best practices, and help 

   recommend innovative solutions to drive continuous improvements.  

• Help lead cross-functional collaboration to deliver platform enhancements 

• Help Mentor and coach team to foster professional growth, technical excellence, and team cohesion 

Minimum Requirements:  

• Certified ServiceNow System Administrator 

• Bachelor’s degree in computer science or related field  

• 7+ years of experience supporting implementation, administration, configuration, and development on  

   the ServiceNow platform in a medium or large enterprise organization 

• 3+ years of experience with ServiceNow workflows or Flow Designer  

• Experience configuring and implementing ServiceNow out-of-box applications such as  

   APO/ITSM/ITOM/CSM/SPM/PA/APM 

• Knowledge of AI and ML Capabilities 

• Experience working with ServiceNow in a large enterprise 

• Ability to contribute and Lead projects following Agile methodologies.  

• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI  

   Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies  

• Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.  

• Experience with Automation, Scheduled Jobs, Events and Email Notifications, Email Scripting, Email  

   Templates.  

• Experience with implementing update sets, batch sets, and per scrum release methodology 

• Experience with ServiceNow instance cloning, system patching, and upgrades 

• Proven ability to work independently as well as part of a team in a dynamic environment  

• Ability to effectively prioritize and execute 

• Excellent problem-solving skills and attention to detail 

Preferred Requirements:  

• ServiceNow – Accounts Payable Operations Experience 

• ServiceNow – Certified Implementation Specialist (any module) 

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.