Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice. As Lead Phlebotomy Technician, you will ensure the Inpatient Phlebotomy, Outpatient Lab and the Specimen Processing area maintain a continuous workflow. In this role, you will complete associated duties, such as drawing blood, transporting specimens and interpreting physician orders. Despite serving in a leadership role, you will still serve as a team member, showing exceptional customer service to facilitate a positive patient experience. All the while, you will continue developing your clinical skills within an exciting, inviting and supportive healthcare environment. **A caregiver in this position works days from 8:30 a.m. - 5:00 p.m. with varying schedules as needed.** A caregiver who excels in this role will: + Handle internal and external customer service issues/concerns and initiate any necessary follow-up. + Communicate to the staff all procedural changes and/or problems pertinent to the delivery of healthcare. + In the absence of Supervisor or Team Leader, serve as the point person for problem resolution in a timely manner. + Collect blood samples from all patients using venipuncture or capillary puncture techniques. + Interpret physician orders for sample collection. + Instruct patients in the proper technique for collecting various specimens. + Process specimens and enter results for tests referred to reference laboratories. + Deliver all samples collected to the Laboratory Accession Area for processing. + Ensure safety and attend to any patient who faints or becomes ill. + Coordinate orientation and training schedules. + Assist Supervisor/Team Leader to ensure the section is in compliance with accrediting and regulatory agency standards and safety guidelines. + Assist in the training of Phlebotomy students and the orientation of new employees. + Participate in and/or conduct in-services and continuing education programs. + Attend workshops, seminars and lectures to keep current on new procedures and equipment. + Maintain inventory system for Laboratory stock and Outpatient Drawing Areas. Minimum qualifications for the ideal future caregiver include: + High School Diploma/GED + Two years of experience in a clinical laboratory + Proficiency in infant and pediatric phlebotomy + Demonstrated leadership and training experience Preferred qualifications for the ideal future caregiver include: + Associate's Degree + Phlebotomy Certification + Hospital experience Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Light lifting and carrying, under 15 lbs. + Use of fingers and both hands required. + Walking, standing and bending. + Ability for rapid mental and muscular coordination simultaneously. + Ability to differentiate color, hue, saturation and tones. + Must have depth perception. + Ability to communicate and exchange accurate information. In some positions, this includes receiving and recording information from patients at their bedside. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities