**Schedule** Full-Time: 40 Hours/Weekly **General Summary** Under the general supervision, assists in managing the daily operations and activities of EMS staff at assigned locations. Oversees the successful delivery of quality patient care, service excellence, and patient experience. Provides direct individualized patient care at an experienced Paramedic level as required. **Essential Functions:** + Assist in maintaining established policies and procedures per agency and state regulations. + Ensures that appropriate standards of care are developed and implemented based on Pennsylvania protocols and evidence-based research. + Uses outcome driven data to drive and improve care. + Analyzes Patient Experience data to identify areas for improvement and works within the unit manager to reach targets. + Facilitates and supports safe, quality care by providing exemplary direct patient care. + Actively assists in the performance appraisal process. Provides feedback and coaching to improve performance, promote accountability and support the healthy work environment. Uses Just Culture to resolve any performance issues or patient care concerns. + Partners with the Manager, and unit-based committees to ensure appropriate orientation, competency, and ability of all staff to provide safe, competent care. + Ensures the care provided is consistent with the mission and goals of the system, meeting or exceeding quality outcomes and regulatory and financial goals. + Responds to EMS calls, observes safety policies, and operates an emergency vehicle with due regard for others. + Prepares, hangs, monitors, and discontinues I.V. fluids. + Prepares patients for scheduled procedures and assists in patient assessment. + Responds to emergency calls as a single Advanced Life Support Provider **Common Expectations:** + Prepares and maintains written documentation as required by the profession and the department. + Demonstrates a commitment to patient, visitor, and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. + Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. **Qualifications** **Minimum Education:** + High School Diploma or GED Required + Bachelors Degree Preferred **Work Experience:** + 5 years In busy 911 system. Required **Licenses:** + Certified Paramedic Upon Hire Required or + Certified Pre-Hospital Registered Nurse Upon Hire Required and + Basic Life Support Upon Hire Required and + Advanced Cardiac Life Support Upon Hire Required and + Ped Adv Life Support Upon Hire Required **Driver's License Statement:** Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management. **Courses and Training:** + Medical Command Authorization Upon Hire Required and + Emergency Vehicle Operator's Course (EVOC) Upon Hire Required and + National Incident Management System (NIMS) 100, 200, 700, 800 - Hazardous Materials Awareness Upon Hire Required and + Emergency Medical Services Vehicle Operations (EMSVO) Upon Hire Required **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond. Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.