Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Line of Business Job Description:

Individual contributor role that demonstrates leadership qualities as Lead Operations Representative. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, MICR/image, lockbox, remittance processing and performing other support operations functions as required. Maintains internal operational controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP. Able to strategize and prioritize to meet client deadlines. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Will serve as peer coach and provide guidance and direction to team members.

Schedule: 3rd Shift Sunday through Thursday 11:00pm-7:30am

Responsibilities:

Contributes to overall success of an Operations team as an individual contributor

Handles operational activities and queries for either single or multiple Lines of Business across the enterprise

Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners

Provides functional expertise knowledge to projects or initiatives relating to the business unit

Maintains internal operational and financial controls and works within the risk appetite of the business unit

Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

5 + years of progressive banking and lockbox experience

Internal bank system experience e.g.(KATS, VICOR, RIDS)

Working knowledge of Windows 10, Outlook and Excel

Data Entry, 10-key skills

Strong analytical skills

Candidate will be required to report onsite to work in primary work location listed.  Remote WFH (Work from Home)  may be offered at later date.

Ability to work under pressure in a team environment

Excellent interpersonal and communication skills

Comfortable interacting with senior management and internal business control partners

Detail oriented

Ability to manage multiple priorities and multi task

Excellent time management and prioritization skills

Ability to meet tight deadlines

Ability to lead team huddles to deliver important departmental updates to team

Ability and willingness to continuously learn on the job

Ability to problem-solve and take ownership of process improvements

Ability to assist in leading and delivering change initiatives

Flexibility- ability to work overtime when needed to meet client deadlines

Holiday work is required

Ability to communicate computer system problems

Desired Qualifications:

PC literate

 Ability to work with little supervision

  Ability to detect and handle unusual situations

 Ability to adapt to new methods in an automated environment

 Ability to identify processor and remitter errors

 Ability to handle high volumes of work

 Good hand eye coordination.

 Ability to grasp basic data processing concepts/procedures

 Ability to solve problems logically

 Ability to maintain minimum production standards

 General understanding of Lockbox.

Skills:

Active Listening

Adaptability

Attention to Detail

Collaboration

Data Collection and Entry

Critical Thinking

Customer and Client Focus

Oral Communications

Planning

Reporting

Account Management

Conflict Management

Decision Making

Inclusive Leadership

Process Management

For internal employees; participation in a work from home posture does not make you ineligible to post.

Shift:

Hours Per Week: