Key Responsibilities 

Channel and coordinate all incoming confidential and non-confidential requests from the COO’s Office, executive leadership, and external stakeholders, ensuring alignment with departmental priorities.  Act as liaison between department and internal functions (e.g., Procurement, Finance, Legal) to ensure smooth approvals and execution of operational processes.  Provide day-to-day operational oversight across the department, ensuring that projects are executed in line with established plans, timelines, and budgets.  Create and maintain master calendars, project trackers and reporting cadences to monitor progress, milestones, and risks. And to provide department leadership with a consolidated view of project status and next steps.  Track budgets and support financial control processes, including purchase requests, vendor coordination, and alignment with Finance for accurate reporting.  Coordinate logistics and administration for cross-functional meetings, including scheduling, agenda planning, minute-taking, and tracking of follow-ups.  Support enforcement of operational governance by ensuring adherence to departmental workflows, approval protocols, and documentation standards.  Identify and escalate delivery bottlenecks or operational inefficiencies, proposing improvements to enhance execution.  Support onboarding and integration of new hires, agency partners, and temporary staff by overseeing setup processes and resource alignment.  Manage a team of administrative staff, fostering a high-performance, service-oriented culture.  Perform other department duties related to his / her position as directed by the Head of the Department