**About this role:** Wells Fargo is seeking a Lead Loan Servicing Representative in the monetary operations team as part of Unsecured Lending Operations. Learn more about the career areas and business divisions at wellsfargojobs.com . **In this role, you will:** + Support performance and overall effectiveness of Credit teams and external clients, as well as cross-group administrative operations + Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area + Perform or guide others on complex loan related servicing activities that require planning, evaluation, and interpretation + Prioritize work and provide day to day work leadership and mentorship to Credit teams + Provide guidance and subject matter expertise to immediate Loan Servicing team and functional area on wide range of loan servicing activities + Interact and communicate with agencies, investors, insurers, and all levels of management, staff, and cross-business units + Provide training to less experienced individuals **Required Qualifications:** + 6+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Payment processing experience + Data entry experience + Leadership experience + Strong analytical skills with high attention to detail and accuracy + Ability to multitask to accomplish tasks and meet deadlines effectively + Ability to work in a fast-paced environment, acting on management requests that might require a sense of urgency + Skilled at making decisions and knowing when to escalate to manager for guidance + Ability to work and influence successfully + Experience developing partnerships and collaborating with other business and functional areas + Strong organizational skills and ability to manage multiple initiatives simultaneously + Excellent verbal, written, and interpersonal communication skills + Ability to assess current processes/procedures and make recommendations for efficiency + Highly motivated individual who is able to work well independently and in a team environment. **Job Expectations:** + Schedule is flexible between 7:30am - 430pm & 8am - 5pm + This role is based in a secure environment. Personal items are restricted. Digital devices may only be used during scheduled breaks, and only clear bags are permitted in the workspace. **Location:** + 800 S Jordan Creek Pkwy, WEST DES MOINES, IA 50266 **Posting End Date:** 19 Aug 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-476325