In this role, you will:Support the Loan Documentation team in reviewing, documenting, closing, and disbursing loansReview the most complex legal, appraisal, and title informationPrepare loan documentation, coordinate loan closings, and initiate loan disbursementsMonitor the loan disbursement processPerform or guide others on complex loans that require planning, evaluation, and interpretationEnsure compliance with company's policies and proceduresIdentify and mitigate Loan Documentation risks in accomplishing business goalsPrioritize work and provide day to day work leadership and mentorship to the Loan Documentation teamProvide guidance and subject matter expertise to the immediate Loan Documentation team on generating loans, as well as technical and legal guidance within matters related to loan documentationAcademic Qualifications:6+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Preferred Mortgage experienceUnderstanding of US Mortgage process related TRID regulationsExperience in US Mortgage Closing process is a mustMS Office ProficientExperience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education
Job Expectations:Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulationsProcess or close loans. Interact with 3rd Party Settlement agents to prepare and deliver closing documents.Perform administrative, operational, or customer support tasks related to complex loan packagesManage an assigned pipeline of all loan types relative to business lineProvide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of workInteract with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation processExcellent Spoken and written communication skills Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditionsAbility to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage processEffectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow upsDemonstrate active listening skills to accurately capture information and address concerns.Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposesCollaborate cross functionally with Processing & Sales teams for seamless communication, queue management and customer satisfactionThe candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila
Posting End Date:
29 Sep 2025*Job posting may come down early due to volume of applicants.
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Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
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