+ Reports to the Manager of ISS Technical Training and is responsible for leadership, guidance, mentorship and supervision of Training Team Members to ensure development and support in areas such as Epic workflows, field training design/delivery and evaluation of field training outcomes, coaching, team building, supervisory skills and conflict resolution as well as orient all new department staff. + Drives changes and makes recommendations to ISS leadership regarding IT processes, change management and Epic workflows. Identifies and delivers innovation solutions to improve services. + The Lead Support Analysts will have demonstrated proficiency in the skills sets required to support workflows and assist with the identification of technical issues with Epic and other peripheral applications. Understands the implementation of new Epic functionality and enhancements, working with application build teams on its designed workflows and emphasize its appropriate use with end users. Participates in the interviewing, hiring and orientation of new department staff and guides the follow-on training, competency assessment, and performance evaluation processes. + The Lead Support Analyst is an integral member of the leadership team, supporting the Manager in the day to day operations and management of the department. Leads service excellence initiatives in support of internal and external customers and coordinates staff involvement in testing and communicating new functionality. Assumes management responsibilities in the absence of the Manager + Knowledge of Epic systems, change management, project management, testing, documentation, training, organization development, training implementation, learning facilitation and systems theory. + High level of proficiency in adult education, training, and group presentation generally acquired through three (3) to five (5) years’ experience. Must be familiar with different approaches to staff and management development and various delivery systems. Must be able to demonstrate comprehensive knowledge of clinical practices and principles. The Lead Support Analyst should be able to demonstrate ability to gather information from multiple sources and analyze applicability and appropriateness and develop an efficient workflow. + Required Licensure (either have it now or must acquire one within one year), Certifications: Certification/ Proficiency in at least one Epic module required (Ambulatory, Orders, Clinical Content Builder or Cadence). + Work requires three (3) to five (5) years of progressive experience preferably in managed care (including curriculum development for IT and Instructional Technology) and demonstrated proficiency in adult education and electronic/computerized training processes. Work requires three to five years of demonstrated training and development experience to include needs assessment and analysis, training design and delivery, group process and other intervention. Experience in staff and management development required. At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: + Morristown Medical Center, Morristown, NJ + Overlook Medical Center, Summit, NJ + Newton Medical Center, Newton, NJ + Chilton Medical Center, Pompton Plains, NJ + Hackettstown Medical Center, Hackettstown, NJ + Goryeb Children's Hospital, Morristown, NJ + CentraState Healthcare System, Freehold, NJ + Atlantic Home Care and Hospice + Atlantic Mobile Health + Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: + 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years + Best Places to Work in Healthcare - Modern Healthcare + 150 Top Places to work in Healthcare - Becker's Healthcare + 100 Accountable Care Organizations to Know - Becker's Hospital Review + Best Employers for Workers over 50 - AARP + Gold-Level "Well Workplace": Wellness Council of America (WELCOA) + One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine + One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine + Official Health Care Partner of the New York Jets + NJ Sustainable Business Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits + Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) + Life & AD&D Insurance. + Short-Term and Long-Term Disability (with options to supplement) + 403(b) Retirement Plan: Employer match, additional non-elective contribution + PTO & Paid Sick Leave + Tuition Assistance, Advancement & Academic Advising + Parental, Adoption, Surrogacy Leave + Backup and On-Site Childcare + Well-Being Rewards + Employee Assistance Program (EAP) + Fertility Benefits, Healthy Pregnancy Program + Flexible Spending & Commuter Accounts + Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.