JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

JLL is seeking a skilled Lead IT Technician to support our comprehensive data center services program. This role involves providing on-site technical support, equipment management, facility operations assistance, and connectivity infrastructure management for client-managed data center facilities.

Key Responsibilities

Client Support & Visitor Management

Escort client visitors to designated areas and provide oversight during facility visits

Assist with facility and process-related inquiries regarding service delivery

Provide courteous services as prescribed by client requirements

Equipment Installation & Management

Position, level, and label server cabinets at designated locations

Install client copper and fiber cabling according to work order specifications

Perform rack installations, equipment mounting, and basic cable management

Unbox, assemble, and validate equipment per client instructions

Execute equipment unracking procedures with proper client verification

Manage third-party scope and installation of structured cabling.

Connectivity Infrastructure Management

Administratively build and manage connectivity infrastructure using our new software platform, Carma

Engage and oversee vendors for fiber trunk installations between MMRs and cabinets in data halls and MMRs

Physically install and connect fiber cross-connects in the MMRs

Test fiber ports and cables with appropriate equipment

Train Operating Engineers to install fiber cross-connect cabling for on-demand customer requests

Hardware Maintenance & Support

Perform hardware component swaps including fan assemblies and power supplies

Conduct equipment reboots following proper client confirmation protocols

Provide crash cart services and technical support tools

Testing & Quality Assurance

Perform visual and cable certification testing with client coordination

Conduct equipment inspections and status reporting, including photographic documentation

Verify cable integrity and perform plug test validation

Complete equipment inventory management and labeling tasks

Logistics & Shipping Operations

Manage shipment receiving, inspection, and secure storage operations

Provide after-hours, weekend, and holiday shipping/receiving services

Execute outbound shipping coordination and carrier pickup staging

Maintain 10-day secure storage protocols for client equipment

Documentation & Reporting

Update work orders with accurate time tracking and service completion details

Maintain detailed records in client ticketing systems

Provide status updates and completion notifications per established protocols

Required Qualifications

Technical Background

Technical background in data center operations or IT infrastructure

Experience with server hardware, networking equipment, and cabling systems

Knowledge of rack installation and equipment mounting procedures

Prior data center experience, with preference for multi-tenant (COLO) environments

Specialized Skills

Best practices in cabling and wire management, including cable dressing and builds

Proficiency in both fiber and electrical (cat5/cat6/ethernet) networking, including fiber splicing

Understanding of interconnection provisioning functions, such as circuit design, inventory management, and system network inventory

Familiarity with interconnection standards and best practices for fiber specifications, panels, and terminations

Experience using Fluke testers or similar test equipment (per DIV 27 requirements)

Proven experience with installing, testing, and connecting fiber cables and panels

Administratively building and managing connectivity infrastructure using our new software platform, Carma.

Engaging and overseeing vendors for fiber trunk installations between MMRs and cabinets in the data halls and MMRs.

Physically installing and connecting fiber cross-connects in the MMRs.

Testing fiber ports and cables with appropriate equipment.

Training Operating Engineers to install fiber cross-connect cabling for on-demand customer requests.

Professional Skills

Strong attention to detail and ability to follow precise instructions

Excellent communication and client service skills

Ability to train site-level SMEs and complete interconnection requests

Strong computer user skills and technical program management abilities

Responsiveness to trouble tickets related to the physical layer and panel/port issues

Ability to test service end-to-end

Responsiveness to trouble tickets related to the physical layer and panel/port issues.

Operational Requirements

Ability to work flexible hours including nights, weekends, and holidays

All requirements of the Operating Engineer role, supporting cross-training and shift coverage

Proven experience with installing, testing, and connecting fiber cables and panels.

Strong computer user skills and technical program management abilities.

Prior data center experience, with a preference for multi-tenant (COLO) environments.

All requirements of the Operating Engineer role, supporting cross-training and shift coverage.

Working Environment

Data center facility environment with controlled access requirements

Physical demands include lifting equipment and working in confined spaces

Staffing levels adjusted based on service request volume and operational needs

This position offers the opportunity to work with cutting-edge technology while providing critical infrastructure support for enterprise clients in a dynamic data center environment, with specialized focus on connectivity infrastructure and fiber optic systems management.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.