We’re looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector. We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry. What you'll do: The Lead, IT Support Specialist will be responsible for IT Support interactions with all company employees. The primary objective is to provide the day-to-day diagnosis, troubleshooting, and resolution of a wide variety of problems. The areas of support include ERP, networking, PCs, mobile devices, printers, IT Security, 20+ business applications etc. This will be a full-time onsite role, responsible for supporting our Dallas call center. II. Key Responsibilities · Diagnose, research, analyze, troubleshoot, and implement solutions for all user-reported issues, including technology issues, and branch and company business processes. · Testing, analyzing results for software fixes, Mods, software loads, etc. · Thorough knowledge of our software and hardware environments. Uses this knowledge in a consultative manner to assist users. · Ensure security and compliance protocols are enforced across IT support functions. · Uses experience and judgment to determine course of action, implements and documents solutions independently. · Maintain inventory of local IT assets. · Create detailed database records of issues, analysis, troubleshooting, and solutions. · Maintain and manage knowledge base for end users and agents. · Provide cross functional training for other members of Support Services team. · Administer and implement proper security measures for all IT systems. · 24/7 on call support based on schedule, to handle all IT support issues during off hours. · Handle every customer inquiry and issues professionally and quickly. · Consults with the branch employees and departments to solve problems, navigate, and best utilize our systems. · Provide backup support for other Helpdesk positions. · Collaborate with IT leadership on strategy & process improvements. · Assist with leading local IT projects from a technical standpoint · Troubleshooting and resolution of tier 3/4 technical issues · Investigate new industry technologies, study industry trends, and analyze implementation strategies · Provide software/technical demos to team and provide training on these solutions · Advanced ability to troubleshoot and configure multiple types of tablets and mobile phones · Strong printer troubleshooting and configuration skills · Ability to troubleshoot complex AV issues III. Professional Skills · Consultation, interpersonal, communication, manage projects and problem-solving skills · Proficient learning multiple business applications · PC/Laptop/tablet and mobile device knowledge · Exceptional interpersonal and communication skills, with the ability to explain technical issues to non-technical users · Listening skills so that they can quickly understand the user’s issue · Ability to learn quickly, implement solutions and handle multiple tasks · Strong knowledge of Windows, macOS, and Linux operating systems · Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) · Excellent troubleshooting and root cause analysis skills · Experience developing SOPs, training documentation, and knowledge bases · What you'll bring: IV. Experience · 5+ years of experience in IT customer service · BA/BS or equivalent experience · IT Project Management Support preferred · Distribution or wholesale experience a plus What you'll earn: 401(k) with employer match Medical, dental, and vision insurance PTO, company holidays, and parental leave Paid training and certifications Legal assistance and identity protection Pet insurance Employee assistance program (EAP) QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.