The Lead IT Operations Analyst will oversee the daily management of the hub team located in Naperville, ensuring the effective storage, deployment, and management of devices. This role includes managing the lifecycle of devices, ensuring compliance, and maximizing the value of Ecolab’s IT assets. The Lead IT Operations Analyst will also manage hub queues, mailboxes, and collaborate with the Device Administration team, Client Services, Executive Support, and the Cellular and Mobility team.

Additionally, the successful candidate will assist with ad-hoc projects, business demands, and customer-facing devices, while working with third-party vendors for hub lifecycle services, including RMA, CPR, and ICT.

What You Will Do: 

Ensure that the Device Hub is maintaining the correct SLA and ticket processing in a timely manner.Enforce the correct processes are followed and protocols at the hub.Align with Device Administration for asset management process and support the hub team with accuracy of asset management.Work with Device Administration team to understand requirements from business teams to ensure we are capturing the right data for asset tracking and reporting.Work with the teams to gather and document requirements to build processes for new requirements of the hub.Optimize the hubs performance and generate reports to provide valuable insights.Assist with analyzing asset data and collaborate with various teams to properly manage the data effectively.Work alongside the Service Now team to develop within ServiceNow, including Hardware Asset Management (HAM) and automations to fully utilize ServiceNow’s capabilities and enable the business teams to track assets accurately. 

 

Minimum Qualifications: 

Bachelor's Degree in a technical area and 8 years of work experience or High School Diploma/GED completed and 12 years of equivalent work experience1 year of experience in a technical support roleExperience working with and supporting Windows, Mac OS, mobile operating systems, and general computer-related issuesExperience working with mobile device management – e.g., Intune (Android & iOS)Experience working with Office 365, OneDrive, Active Directory, SerivceNow, Ticketing Systems and Microsoft TeamsExperience working in a customer service environmentExcellent verbal and written communication skills 

 

Preferred Qualifications: 

Ability to adapt in a quickly changing environment and capable of working independentlyWorks well under pressureAbility to perform well under pressureStrong team player with a collaborative mindsetAdvanced user experience in Microsoft Office SuiteExperience working with third-party vendors for hub lifecycle services, including RMA, CPR, and ICT 

Annual or Hourly Compensation Range

The base salary range for this position is $104,700.00 - $157,100.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.  

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.