Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position SummaryThe Lead ICP Community Care Manager is a healthcare professional position working as a member of the ICP Community Care Management team performing patient outreach and additional administrative responsibilities for program development and implementation managing data and outcomes and performing quality assessment activities Provides regular written and verbal feedback to leadership and staff level team members assists in educating coaching and mentoring for success Spends up to of their time performing administrative tasks and may be required to be on sitein person as needed Position ResponsibilitiesKey Areas of ResponsibilityPerforms transition of care services for patients following Emergency Department ED Utilization or admission to acute inpatient settings skilled nursing facilities and other post acute facilities and collaborates with other HHC system partners and external community partners to address patient care needsPerforms community care management in collaboration with patient caregiver providers and additional care team members to provide longitudinal services including development of a care plan education appropriate referrals and community supportsParticipates in ongoing operational and programmatic assessments and continuous improvement opportunities and leads through workgroups collaborative pilots and change management initiatives Contributes to ongoing development of the care management model across the continuum through valuable input and constructive feedbackEvaluates team performance through key performance indicators such as completion of documentation timeliness of outreach productivity and provides input to annual performance reviews Identifies barriers to achieving targeted clinical performance outcomes communicates risks and proposes countermeasures to leadershipConducts regular meetings with team members to provide feedback coaching and guidance to support employee engagement and satisfaction and ensures organizational priorities are implemented effectively Assists in identifying staff development opportunities and relevant continuing education based on organizational and individual needsAssumes primary responsibility to organize daily operations for delegated staff ensuring practice coverage confirming patient assignments triage of referrals and other work Provides first level assistance for staff escalations and clinical challengesPerforms other related duties as required Working RelationshipsThis Job Reports To Job Title Manager Care Management Integrated Care PartnersWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position SummaryThe Lead ICP Community Care Manager is a healthcare professional position working as a member of the ICP Community Care Management team performing patient outreach and additional administrative responsibilities for program development and implementation managing data and outcomes and performing quality assessment activities Provides regular written and verbal feedback to leadership and staff level team members assists in educating coaching and mentoring for success Spends up to of their time performing administrative tasks and may be required to be on sitein person as needed Position ResponsibilitiesKey Areas of ResponsibilityPerforms transition of care services for patients following Emergency Department ED Utilization or admission to acute inpatient settings skilled nursing facilities and other post acute facilities and collaborates with other HHC system partners and external community partners to address patient care needsPerforms community care management in collaboration with patient caregiver providers and additional care team members to provide longitudinal services including development of a care plan education appropriate referrals and community supportsParticipates in ongoing operational and programmatic assessments and continuous improvement opportunities and leads through workgroups collaborative pilots and change management initiatives Contributes to ongoing development of the care management model across the continuum through valuable input and constructive feedbackEvaluates team performance through key performance indicators such as completion of documentation timeliness of outreach productivity and provides input to annual performance reviews Identifies barriers to achieving targeted clinical performance outcomes communicates risks and proposes countermeasures to leadershipConducts regular meetings with team members to provide feedback coaching and guidance to support employee engagement and satisfaction and ensures organizational priorities are implemented effectively Assists in identifying staff development opportunities and relevant continuing education based on organizational and individual needsAssumes primary responsibility to organize daily operations for delegated staff ensuring practice coverage confirming patient assignments triage of referrals and other work Provides first level assistance for staff escalations and clinical challengesPerforms other related duties as required Working RelationshipsThis Job Reports To Job Title Manager Care Management Integrated Care PartnersRequirements and SpecificationsEducationmiddot Bachelor of Science Degree in Nursing OR Masters of Social WorkExperiencemiddot Minimum years Case Management Care Coordination experiencemiddot Preferred years Case Management Care Coordination experience in Acute Ambulatory Care settings prior administrative experience experience leading teamsLicensure Certification Registrationmiddot Minimum Licensed in CT MSW or RNmiddot Preferred Additional certification in Case Coordination Care ManagementLanguage Skillsmiddot Minimum Englishmiddot Preferred Bilingual English SpanishKnowledge Skills and Ability Requirementsmiddot Proficient in EPIC skilled in Microsoft Office Tableau preferred We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment Requirements and SpecificationsEducationmiddot Bachelor of Science Degree in Nursing OR Masters of Social WorkExperiencemiddot Minimum years Case Management Care Coordination experiencemiddot Preferred years Case Management Care Coordination experience in Acute Ambulatory Care settings prior administrative experience experience leading teamsLicensure Certification Registrationmiddot Minimum Licensed in CT MSW or RNmiddot Preferred Additional certification in Case Coordination Care ManagementLanguage Skillsmiddot Minimum Englishmiddot Preferred Bilingual English SpanishKnowledge Skills and Ability Requirementsmiddot Proficient in EPIC skilled in Microsoft Office Tableau preferred We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment