Role Proficiency:

Ensuring adherence to test practices and process to improve test coverage

Outcomes:

     Create Test Estimates and Schedules      Identify business processes conduct risk analysis and ensure test coverage      Ensure adherence of processes and standards      Produce test results defect reports test logs and reports for evidence of testing      Publish RCA reports and preventive measures      Report progress of testing      Contribute for Revenue savings for client by suggesting alternate method Quality of Deliverables

Measures of Outcomes:

Test Script Creation and Execution Productivity Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects) % of Test case reuse Test execution Coverage Defect Acceptance Ratio Test Review efficiency

Outputs Expected:

Test Design
Development
Execution:

Participate in review
walkthrough
demo and obtain sign off by stakeholder for Test Design Prepare Test summary report for modules/features

Requirements Management:

Analyse
Prioritize
Identify Gaps and create workflow diagrams based on Requirements/User stories

Manage Project:

Participate in Test management

Domain relevance:

Identify business processes
conduct risk analysis and ensure test coverage

Estimate:

Prepare Estimate
Schedule
Identify dependencies

Knowledge Management:

Consume
Contribute
Review (Best Practices
Lesson learned
Retrospective)

Test Design
Execution:

Test Plan preparation
Test Case/Script Creation
Test Execution

Test & Defect Management:

Conduct root cause and trend analysis of the defects

Test Planning:

Identify the test scenarios with understanding of systems
interfaces and application Identify end-to-end business critical scenarios with minimal support Create/Review the test scenarios and prepare RTM

Skill Examples:

     Ability to create and manage a test plan      Ability to prepare schedules based on estimates      Ability to track and report progress      Ability to identify test scenarios and prepare RTM      Ability to analyse requirement/user stories and prioritize testing      Ability to carry out RCA Ability to capture and report metrics

Knowledge Examples:

     Knowledge of Estimation techniques      Knowledge of Testing standards      Knowledge of identifying the scope of testing      Knowledge of RCA Techniques      Knowledge of Test design techniques Knowledge of Test methodologies

Additional Comments:

Job Summary: We are looking for a proactive and detail-oriented QA Analyst to join our Level 2 Support team within the US Healthcare Claims domain. This role requires a strong understanding of QA methodologies, hands-on experience with issue reproduction and root cause analysis, and the ability to collaborate with cross-functional teams to resolve production issues efficiently. The ideal candidate should have prior experience in healthcare Claims systems and support workflows. ________________________________________ Key Responsibilities: • Provide Level 2 support for production issues related to Claims systems. • Analyze and reproduce customer-reported issues and provide detailed documentation to the development team. • Perform impact analysis and support validation of defect fixes in lower environments before promotion to production. • Collaborate with L1 support, developers, business analysts, and stakeholders to resolve issues within SLA. • Execute SQL queries to validate data integrity and troubleshoot backend-related issues. • Maintain and update test cases and regression suites as per new enhancements and fixes. • Track issues using ticketing systems (e.g., ServiceNow, JIRA) and provide regular updates to stakeholders. • Participate in root cause analysis (RCA) and document preventive steps for recurring issues. • Ensure compliance with HIPAA and other healthcare data privacy standards. • Contribute to process improvements and knowledge base documentation. • Open to work in shifts 1430 to 2330 HRS IST and also on call during weekdays / weekends (rotation basis) ________________________________________ Required Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 3+ years of experience as a QA Analyst with L2 support or production support background. • Experience in healthcare domain, especially premium claim processes, is highly preferred. • Hands-on experience with SQL for data analysis and troubleshooting. • Solid understanding of QA concepts, defect lifecycle, and testing techniques. • Experience working in an Agile/Scrum environment. • Familiarity with tools like JIRA, Confluence, ServiceNow, Postman. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills.