PRIMARY RESPONSIBILITIES:

• Own day-to-day administration, configuration, and L2/L3 support for T&E tools (e.g., Concur), including policy rules, audit workflows, expense types, and corporate card feeds.

• Understand all inbound and outbound integrations from/to SAP Concur.

• Responsible for the creation of new audit rules in Concur, AppZen and AmexGBT Travel)

• Design automations for file transfers and integrations (GL, HR, card programs) using scripting and APIs to reduce manual effort and errors. 

Translate business requirements into technical solutions; manage change requests, configuration updates small enhancements, and release validations end-to-end. 

Build operational dashboards and reports (expertise in Cognos) for Finance/Audit (spend visibility, policy exceptions, SLAs, reimbursements) to improve data-driven decisions. 

Ensure data integrity and reconciliation between T&E and downstream ERP/HRIS systems (e.g., Workday, PeopleSoft); resolve breaks promptly. 

Maintain clear documentation (config, integrations, SOPs) and deliver targeted training and communications for end users. • Partner with InfoSec and Audit on access controls, evidence for SOX/ITGC, and adherence to incident, problem, and change management processes. 

Collaborate across time zones (APAC/EMEA/US) to support global rollouts, enhancements, and critical close activities. 

QUALIFICATIONS AND EXPERIENCE: 

• 5–7 years in enterprise application support or business systems engineering, with direct experience on a T&E platform (preferably Concur). 

• Hands-on experience with integrations (batch/API), corporate card programs, and downstream ERP/HRIS flows.

• Proficiency with SQL/Excel for analysis; familiarity with scripting (e.g., Python, PowerShell) and REST/SFTP for automation.

• Strong troubleshooting, requirements gathering, and stakeholder communication skills; accountable for tickets through resolution.

 • Understanding of expense policies, audit rules, and compliance in enterprise environments; experience with controls and change management.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. 

• B.S. / B.A. with 5+ years of Engineering and Tax experience Nice to Have Qualifications

• Experience with Concur Request, Payment Manager, Audit/Verify, and card feed integrations (Amex). 

• Knowledge of GST considerations for travel/expenses in India and regional reimbursement norms.

• Familiarity with Power BI/Tableau/Cognos and basic ETL concepts. 

• Exposure to SOX/ITGC evidence collection and access governance.