**Description:** **What you will do:** + Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standard + Responsible for full spectrum of duties, including greeting guests, ensuring a seamless check-in and check-out procedures for guests, handling enquiries and complaints professionally, coaching and supporting the team etc + Lead the Hosts in order to ensure the efficient operation + Engage in heart-felt and genuine conversation and promote loyalty + Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests **Qualifications:** **Qualifications** **What you should have:** + Preferably with a relevant degree or diploma in Hospitality or Tourism management + Good communication skills and high proficiency in language skills + A great team player who is customer-oriented, attentive and hospitable **Primary Location:** CN-91-Hong Kong **Organization:** Grand Hyatt Hong Kong **Job Level:** Full-time **Job:** Front Office **Req ID:** HON006332 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.