Lead Field Service Rep
Ecolab Company is seeking a
Lead Field Service Rep in our The Lead Field Service Rep will primarily be responsible for providing contractual services and assist customers with problem solving support regarding their products/applications/solutions.
What’s in it For You:
Flexible, independent work environment where you will manage a monthly schedule
Access to best in class resources, tools, and technology
Develop your career as you drive growth
Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
What You Will Do:
Solve a wide range of complex, multi-disciplinary problems
Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required
Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
Conduct site surveys, product/application audits
Inventory management of chemical delivery systems
Collect samples for monitoring chemical program
Deliver chemicals to customer as needed
Conduct field evaluations of new products
Lead appropriate pre-trial surveys for site visits
Interact with appropriate internal and external customers and resources
Maintain accurate records based on information gathered during trials and surveys
Create troubleshooting service guides and bulletins on existing products
Coordinate and manage sampling and inventory schedules
Coordinate implementing solutions with customers
Assist sales in preparing business proposals
Participate in design reviews, new applications and start-ups evaluations
Assist in critiquing products serviceability, performance and reliability
Provide customers with expert technical service in all major applications
Serve as a Mentor for all levels of Service Reps
Support and be committed to the teams Quality Improvement Process
Promptly report every incident, accident, injury or applicable near miss to next level management
Provide on-site field service (on the phone or on-site)
Position Details:
Candidate must reside in: Eastern Provence, Saudi Arabia
Physical Demands:
Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high
Minimum Qualifications:
2 years of education beyond high school in college or technical school
Ability to travel within a geographic territory
Ability to travel overnight for business
Must have a valid Driver’s License and acceptable Motor Vehicle Record
Preferred Qualifications:
Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
4 years of successful technical sales or field sales support experience
Must have knowledge of and experience in materials, scheduling and inventory processes
Experience in oil and gas industry preferred
Previous Refinery/Petrochemical experience
Water treatment or specialty chemical industry experience
Working knowledge of boilers, cooling towers, and wastewater treatment systems
High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
History of working in a field that required autonomy and self-motivation
Excellent communication skills
Excellent organizational skills
A strong work ethic and ability to multitask
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.