JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What your day-to-day will look like:  

Client/Stakeholder Management  

Provide superior customer service to meet on-site client’s expectations  To be attuned with customers, build and establish relationships with stakeholders across all levels.  Foster a sense of community and create happiness at work for the team, the client, and their guests.  Display tact and diplomacy in working and communicating with others/users.  Share communications collaterals with the JLL team

Procurement & Vendor Management  

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)  Assist in the procurement of vendors and services as required  Hold vendors accountable for timely service at Client sites  Work with sourcing to on-board new vendors and maintain existing vendor and contract information.  Liaise and manage respective vendor to support the functionality of office space  

Finance Management  

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner  Ensure prompt and accurate management of purchase orders in JDE  Research and resolve vendor payment issues. 

Health & Safety Management  

Conduct regular audits to ensure safety procedures on site are in place and working  Assist in carrying out safety procedures when needed  

Site Operations Management  

Assist in the implementation of Industry Best Practice operations  Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times  Seek ways to constantly reduce costs and improve operational standards  Always maintain premises in neat and good working condition  Monitor Janitor team to ensure that office and amenities items are always in stock  Organize and track activity status and details of multiple projects.  Enhance site field manuals & SOPs for all the FM functions.  Oversee FM function/service executions, ensure smooth operation.  Resolve problems associated with all building services including janitorial, mailroom, reception, transportation, event, space management, copier services, parking, conference rooms, interior and exterior furnishings, fixtures and equipment.  Pro-actively inspect interior and exterior spaces regularly as directed to ensure the  facility is in good repair and the site is safe.  Supervise the housekeeping staff and ensure that the facility is a clean and hygienic  place to work in.  Check rooms and furniture to identify needs for repairs or renovations.  Assist with the coordination, scheduling and performance of all maintenance activities of soft servicesAssist with operational reporting, budgeting, financial systems and purchasing  Be Mentors for junior Facilities team members  Be responsible to consolidate all customer issues and generate a monthly report  Ad Hoc responsibilities assigned by the Site Service Manager  Prepare logs, documents and reports as required for the site and take action as required.  Be a team player and work with other members of the team to meet all team goals and deliver performance excellence  Observe and report all incidents or suspicious activity to the Facilities Manager or Client Security as appropriate for the circumstances and/ or as required by the site.  

Risk Management  

Assist in the implementation and management of property risk management program Support the implementation and monitoring of disaster recovering and business  continuity plans  Follow established escalation procedures and incident reporting procedures  Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the  firm’s guidelines, procedures and strategies  

Achieve Key Performance Indicators and Service Level Agreement targets  

Firm First Mindset  

Able to cooperate and work well with others to meet targets  Support the team effectively as and when needed  Proven ability to commit to flawless execution while complying with firm’s procedures and standards  

Client Focus & Relationship Management  

Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer  Able to interact with the general client staff & vendors with ease  Ability to manage conflict and conflicting priorities  Demonstrates ability to work with vendors to deliver efficient services  Demonstrates proactive & professional approach to customer service  Has a customer-oriented attitude  

Project Management & Organizational Skills  

Proven ability to manage multiple and complex operational matters on a daily basis  Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner  

Desired or preferred experience and technical skills: 

Client Focus & Relationship Management Demonstrates proactive & professional approach to customer service and stakeholder engagement Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service-oriented attitude Team Leadership (where applicable) Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Project Management & Organizational Skills Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions 

Required Skills and Experience:  

Min. bachelor's degree in facilities management, building, business or other related field &/or 3-4 years' experience in facilities, property management, hospitality or related field Has experience working in industrial environment Knowledge of local occupational health, safety requirements and critical facilities Knowledge of vendor management for specialized services Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener Passion for quality – has an eye for detail to make sure the best delivery of services Self-motivated; confident & energetic Ability to effectively deal with stressful situations Flexible – able to adapt to rapidly changing situations Strongly goal-oriented – able to focus on meeting all performance targets Is a team player – able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Exhibits honesty & trustworthiness Fluent English and Mandarin in reading, writing, listening and speaking 

Location:

On-site –Hsinchu, Taiwan, China

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.