This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at navigating complex scenarios and supporting teams with your expert knowledge? As a Lead Client Services Representative at Spectrum, you will be the trusted resource for process, product and policy questions, resolve escalations and guide the team through challenging cases. Your leadership and technical skills will ensure smooth operations, accurate account management and outstanding service for our clients. 

How You Will Make an Impact

Serve as the team’s subject matter expert for policies, processes, products, pricing and tools, supporting representatives with complex scenariosAssist Client Services Representatives to ensure work types are accurate, complete and compliant with sales, pricing and capital policies, and entered into CRM systems promptlyMonitor sales and CRM systems for activity funnels and team performance against service level objectives, taking action to ensure targets are metLead observation sessions and coach Sales Operations Specialists on systems and processes to build team expertiseRespond to customer questions and escalations efficiently, providing thorough assistance and fostering positive interactionsIdentify system and order defects across CRM, billing and other platforms, report issues to leadership and assist with order triage and resolutionCoordinate with the Call Center Supervisor to maintain operational efficiency and customer satisfactionConduct Operational Readiness Testing and User Acceptance Testing for project deployments and assist with special projectsDocument customer account records accurately and perform complex departmental analysesIdentify training and skill gaps, delivering feedback and recommendations to strengthen team performanceRemain current on supported products and comply with all company and call center policies

Working Conditions

Normal office environmentFlexibility to work extended hours

What You Will Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in a related field or equivalent combination of education and experience

Experience

4 + years of sales support or customer service experience4 + years of commercial (B2B) sales and CRM platform experience (Salesforce, Siebel or similar)4 + years of commercial (B2B) billing platform experience (CSG, ICOMS, Oracle or similar)3 + years of customer service representative experience2 + years of data entry experience

Skills

Read, write, speak and understand EnglishStrong computer skills including proficiency in Excel, PowerPoint and WordExcellent communication, organization and time management abilitiesAdvanced skills with PCs, Microsoft Windows and intranet navigationExpertise in internet, phone operations or telecommunications call center environmentsAdvanced ability to build complex orders and select accurate Salesforce and billing codesCritical thinking skills for solving highly complex problems beyond standard procedures. Sound Judgement and decision-making abilitiesSkill in identifying and resolving order errors, system defects and coordinating triage across departmentsStrong customer orientation with responsiveness and effective issue trackingBuild relationships across the organization and manage multiple initiatives independently
CAM106 2026-70938 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.