Job Description **About Us:** As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. **Tech Overview:** Every time a guest enters a Target store or browses Target.com , they experience the impact of Target’s investments in technology and innovation. We’re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities. Join our global in-house technology team of more than 4,000 of engineers, data scientists, architects, coaches and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guests—and we do so with a focus on experimentation and continuous learning. **Pyramid & Product Overview :** We create **enterprise-scale technology solutions** that unlock value for Target’s **team members, guests, and suppliers** . Millions of guests reach out to the _Service Centers_ for assistance every year, and our engineers power: + **Guest Service & CRM** (Salesforce Service Cloud) + **Self-Service & Voice Assistants** (Genesys Cloud CX, Voicebots, IVR) + **Agent Assist & Gen AI** capabilities that lower handle time and raise satisfaction + **Telephony & Contact Routing** (Verizon Voice, Google Voice/AI) These products sit inside the **GUEST Portfolio** **Role Summary :** As a **Lead Engineer (L6)** you will **own the technical strategy, architecture, and delivery** for multiple teams building full‑stack, AI‑enabled contact‑center products. You will guide architectural evolution, champion security and reliability, and scale Generative AI adoption across the portfolio.Key Responsibilities + **Define and communicate architectural vision** for full‑stack and event‑driven systems, aligning to enterprise guardrails. + **Drive high‑stakes design decisions** (build vs. buy, domain boundaries, data models) across products and teams. + **Lead, mentor, and grow engineers** (L4–L5) through coaching, design reviews, and career guidance. + **Establish and monitor SLIs/SLOs** ; partner with SRE to improve availability, latency, and cost efficiency. + **Champion secure‑by‑design practices** ; conduct threat modeling, oversee penetration tests, and drive remediation at scale. + **Integrate Generative AI** capabilities (LLMs, RAG, agents) into platform architecture, balancing innovation with risk. + **Influence portfolio roadmaps** by articulating technical trade‑offs and business impact to senior leadership. + **Cultivate engineering culture** focused on psychological safety, learning, and continuous improvement. **Required Qualifications :** + **10+ years** of software engineering experience with at least **3 years** in a technical leadership/architect role. + Demonstrated mastery of full‑stack development (React/TypeScript; Kotlin/Micronaut, Java/Spring, Python) and distributed system design. + Proven track record operating **mission‑critical, high‑scale** platforms (99.9 %+ availability). + Deep expertise in cloud architecture ( **GCP preferred** ), CI/CD automation, observability, and cost optimization. + Extensive knowledge of application & infrastructure security, compliance (PCI‑DSS, GLBA, SOX), and incident management. + Experience architecting and shipping **AI‑powered capabilities** (OpenAI, Vertex AI, Hugging Face, vector DBs) to production. + Exceptional communication and influence skills; ability to translate complex concepts for diverse stakeholders. **Preferred Skills :** + Expertise with **Genesys Cloud CX, Salesforce Service Cloud, Verizon Voice** , or other large‑scale telephony/IVR ecosystems. + Experience leading **enterprise‑wide modernization** or platform migration initiatives. + Contributions to open‑source or industry standards; conference speaking **Know More About Us Here:** **Life at Target-** **https://india.target.com/** **Benefits-** **https://india.target.com/life-at-target/workplace/benefits** **Culture-** **https://india.target.com/life-at-target/belonging**