We are seeking a highly skilled and relationship-focused Lead Delivery Manager to oversee the delivery and alignment of client-facing technology initiatives within our Tech Solutions group. You will play a crucial role in ensuring projects meet strategic objectives, acting as the bridge between business stakeholders, clients, and technical delivery teams. This role demands a strong communicator with proven project management expertise, exceptional client relationship skills, and the ability to drive successful outcomes from initiation through delivery.

Responsibilities

· Oversee the execution of client-facing technology projects, ensuring on-time, within-scope, and within-budget delivery.

· Serve as the primary liaison between clients, business units, and technical teams, translating business goals into actionable project plans.

· Establish and maintain strong relationships with business unit executives, department managers, and IT leaders to ensure strategic alignment.

· Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

· Manage internal resources and third-party vendors for flawless execution.

· Develop and maintain comprehensive project documentation, including project plans, schedules, risk logs, and status reports.

· Monitor and control project scope, schedules, and budgets, proactively managing changes and mitigating risks.

· Facilitate collaboration between business units and technical experts to identify and deliver innovative, effective solutions.

· Provide regular updates on project progress, key challenges, and recommendations to leadership and stakeholders.

· Enable healthy escalation processes to resolve risks and remove roadblocks, ensuring continued momentum.

· Advocate for the client’s priorities and business processes within delivery teams.

· Coordinate post-project reviews to capture lessons learned and drive process improvements.

· Partner with the technical leads to refine workflows and enhance operational efficiency.