The Lead Customer Service Representative (L-CSR) has an expert level of knowledge of RB Global operations and high level of customer service skills. Able to operate with minimal supervision and acts as a team lead for office staff in absence of any other branch management present. Meets requirements of L-CSR and assists with new hire employee training; also plays an active role in assisting Office Supervisor with individual projects and problem resolution.

2-3 years related experience Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through.Ability to learn quickly and work in a fast-paced environment.Excellent oral and written communication skills.Excellent customer service and collaboration skills.Ability to work within project timelines, establish priorities, and meet milestones and deliverables.Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment.Ability to analyze statistical and performance data, develop management summary reports, and proactively develop action plans.Strong time management skills.Experience with processing automobile titles.Experience in analysis of performance/operational data.Ability to work independently or as part of a cohesive team.Typical Field Office EnvironmentApply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact.Generate standard reports and design new reports as requested.Resolve escalated and challenging customer questions, complaints, and requests.Perform inventory control measures.Provide a variety of customer support services through the mail, telephone, and direct personal contact.Process orders and assignments.Conduct research; find resolution on more complex and multi-faceted issues; reference pricing and delivery information.May orient, train, mentor, assign, and check work of CSR I & II employees; designated lead in absence of Office and/or Branch Supervisors.Process all necessary paperwork in preparation for auction day, securing necessary approvals.Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact.Other duties as assigned per business needs.