At **Waste Connections** , we’re more than just a waste services company—we’re a team of empowered individuals committed to making a meaningful impact in our communities across the U.S. and Canada. Our culture is built on trust, autonomy, and a shared drive to grow both personally and professionally. We’re proud to be a different kind of company with a different kind of culture—one where your leadership can truly make a difference. **About the Role** As a **Lead Customer Service Representative** , you’ll play a key role in supporting our customer service team while ensuring we deliver exceptional service to our customers and communities. You’ll be the go-to person for escalated issues, team guidance, and process improvements, all while maintaining a strong focus on safety, efficiency, and customer satisfaction. **Key Responsibilities** + Lead and support a team of customer service representatives, providing coaching, training, and performance feedback. + Handle escalated customer inquiries and resolve complex service issues with professionalism and care. + Monitor daily operations to ensure timely and accurate processing of service requests, payments, and account updates. + Collaborate with internal departments and field teams to ensure service excellence and operational efficiency. + Identify opportunities for process improvement and assist in implementing best practices across the team. **What We’re Looking For** + **2+ years** of high-volume customer service experience. + **1+ year** of experience in a customer service leadership or supervisory role. + Proficiency in **Microsoft Word, Excel, and Outlook** . + Strong communication skills—both verbal and written. + A proactive, team-oriented mindset with a passion for helping others succeed. **What You’ll Get From Us** + **Competitive Pay** : Starting at **$22.00/hr** + **Comprehensive Benefits** : + 401(K) with company match + Medical, Dental, and Vision Insurance + Life Insurance, Short/Long-Term Disability + Employee Assistance Program & Mental Health Support + Emergency Travel Assistance & Prepaid Legal Plan + Employee Stock Purchase Plan & Relief Fund + Scholarship Opportunities for Children of Employees Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.