**Job Description** When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? We have an opportunity for Lead Customer Experience Specialist with German to join our team in Bucharest. The Customer Experience Professional Supports service and projects organization by processing work packages / managing requests in a timely and correct manner. **Location & Work Schedule** Location: 3 George Constantinescu / Bucharest, 020339 Work Schedule: 3 days onsite at office /2 days’ work from home - (Must be able to work in the office 3 days a week, full remote is not an option) **Responsibilities** + Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations + RQB - reactive quoted: creation, re-creation, additions and deductions. + Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time) + Creating project structures, always considering the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according to the documented customer requirements + Processes changes in project structures or orders, depending on the requests received + Handles customer configuration requests (creating, modifying, extending and creating links + Fulfills the role of a "quality controller" in a constant and proactive way filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed) + Initiates, gets approvals (if necessary) and completes billing related to contracts, reactive quoted, projects (full or partial billing); + Analyzes and takes the necessary steps to resolve customer disputes (credits and re-invoice) + Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses root causes. + Initiates, get approvals (if necessary) and completes billing activities related to T&M - time and materials repairs + Process standard parts requests and other associated tasks (changes in material settings, extensions, replacements) + Perform business reporting based on business requirements + Used programs: SAP, NEX Salesforce. **Key skills and qualifications:** + University degree + Deep Customer Service understanding and customer centric attitude + Business German fluent, in written and spoken English + Very good knowledge of MS office skills (Excel, Word, Outlook) + High level of emotional intelligence, critical thinking **We offer:** + **​** Competitive Salary regularly increased based on your performance + Enjoy 25 vacation days per year, plus extra days off for life's special events + We provide meal vouchers + Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) + Medical Insurance Plan paid by the company + Christmas and Easter bonuses + Recognition & referral bonus programs + Comprehensive induction, ongoing training and development to set you up for success + In-house and external learning platforms (Udemy) to continue to expand your skills + Work experience opportunities to help you grow your career with us + Global employee networks to help you connect and grow + Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters + In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids + Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment + Your family is growing while working at Honeywell? We congratulate you by offering special bonuses + Frequent Employee Engagement activities fostering an inclusive and diverse work environment + 3 + 2 hybrid work arrangement to support your work-life balance + Flexible working hours + Fresh fruit days in the office We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Join us now** **and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!** \#TheFutureIsWhatWeMakeIt \#FutureShaper **\#LI-Hybrid** Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.