As a Lead Customer Experience Specialist here at Honeywell, you will play a pivotal role in enhancing the overall customer experience by developing and implementing strategies that ensure customer satisfaction and loyalty. You will work closely with various departments to identify customer needs, analyze feedback, and drive continuous improvement initiatives. Your ability to understand customer perspectives and translate them into actionable insights will be crucial in maintaining Honeywell's reputation for excellence. In this role, you will impact the company by ensuring that our customers receive exceptional service and support. Your efforts will contribute to increased customer retention, positive brand perception, and overall business growth. By leading customer experience initiatives, you will help Honeywell stay ahead of the competition and continue to be a trusted partner for our clients. Key Responsibilities + Understand customer needs and expectations to deliver exceptional customer experiences + Resolve customer issues and complaints in a timely and satisfactory manner + Collaborate with crossfunctional teams to implement strategies for improving the customer journey + Analyze customer feedback and data to identify areas for improvement + Develop and implement customer service policies and procedures + Train and mentor customer service representatives to ensure highquality service delivery + Monitor customer satisfaction metrics and implement initiatives to drive improvement + Stay uptodate with industry trends and best practices in customer experience YOU MUST HAVE + 5+ years of experience in customer experience or related roles. + Strong analytical skills and the ability to interpret customer feedback. WE VALUE + Bachelor's degree in Marketing, Business, or related field. + Experience in developing and implementing customer experience strategies. + Ability to work collaboratively with cross-functional teams. + Proficiency in using customer experience management tools and software. + Knowledge of industry-specific regulations and compliance. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.