At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Mentor and support the Team Leader on leading group Implement processManage churn / attrition of team membersResponsible for delivery of all customers, shareholder and employee dashboard metrics as per goalsConduct Coaching & Feedback sessionsInitiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideasResponsible for compliance for all processes and policiesResponsible for day-to-day functioning / administrative workSupport the Team Leader and maintain employee satisfaction and moraleConsistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performanceCollaborate with WFM in Forecasting, scheduling and leave planningDecision making in critical and day to day situationsProvide support in the management and resolution of requests from internal and external customers in accordance with the procedures and company policies.

Minimum Qualifications

Demonstrate leadership skillsHighly fluent in Dutch and English, with strong verbal and written communication skills especially in a business contextDemonstrate personal excellence by remaining positive in difficult situationsDisplay a passion to serve by delivering outstanding service in every interaction with our customersThe ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basisStrong interpersonal, communication and listening skillsStrong verbal and written communication skillsAssertiveness and ability to handle difficult conversationsExcellent negotiation, influencing and resourcefulness skillsAnalytical and problem-solving skills with strong attention to detailOutstanding organizational skillsNavigate multiple systems and digital tools to service our customersConfidence to work in a hybrid environmentProven ability to deliver a high productivity and quality work under minimum supervision

Employment eligibility to work with American Express in the Netherlands is required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.