This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Credit Services Lead (Customer Service) (CCO104)

Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team! 

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills.You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.  

BE PART OF THE CONNECTION

As a Customer Service Credit Services Lead, your focus is supporting the Credit Services team by handling questions and customer escalations. You’ll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES LEADS ENJOY MOST

Identifying and presenting improvements for operational procedures and customer satisfactionAssisting with training and monitoring team membersStrengthening managerial skills and learning to delegate responsibilities Using creativity to problem solve

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 yearsEducation: High school diploma or GEDTechnical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulationsSkills: Excellent written and verbal communication Schedule: Some travel required

Preferred Qualifications

Ability to solve practical problems with a variety of concrete variables and limited standardization Knowledge of the ICOMS and CSG billing systemsEffective organization and time management when multitasking
CCO104 2025-62962 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13538 Business Unit: Customer Operations Zip Code: 43215

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.