Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Business Job Title: Lead Credit & Collections Representative (Italian Speaker)

Career Band: 04

Career Track: Associate

Position Location: Budapest, Hungary

Number of Direct Reports: 0

Position Summary:

The Lead Credit & Collections Representative (Italian Speaker) will be responsible for the collection of debt on an allocated portfolio of customers, alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.

Given the level of seniority associated with this position, the portfolio will have a significant level of complexity and the individual will act as the primary point of contact within the team and will lead conference calls involving a diverse range of collaborators to address and resolve issues related to disputes, non-payment, or account reconciliation.

Responsibilities:

Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.Carry out procedures to place accounts on hold on assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.Liaise with other departments and communicate credit hold or block decisions to all relevant parties.Update core systems manually to accurately reflect credit limits, hold status, etc.Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.Review customer accounts on a regular basis and work with Sales and Customer Services to resolve problem accounts and determine when accounts should be placed on hold.Log, monitor and coordinate customer complaints by collaborating closely with the relevant functions to ensure prompt resolution.Arrange and lead internal and external customer meetings to address and resolve issues related to disputes, non-payment, or account reconciliation.Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).Assist the cash application team where required (remittance request etc.).Assist with the company’s e-invoicing process, if relevant.Train and mentor new employees joining the Order-to-Cash (OtC) department.Support with the creation and update of process documentation and training materials for processes, as needed.Coordinate with both Internal and External Audit teams to facilitate testing procedures.

Skills and Qualifications:

Fluent in English and Italian language is required.University or College degree / degree in accounting or finance is an advantage.Relevant software application proficiency is required (e.g., Oracle E1, SAP, CForia, etc.).Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook, Excel, PowerPoint, etc.).Proven attention to detail and accuracy.Comfortable in a fast-paced environment.Problem-solving and analytical ability.Sound judgment and decision-making skills.Willingness to train and mentor newcomers.Good understanding of the operational improvement methodology.Thorough working knowledge of relevant accounting systems, policies and procedures and proven expertise in credit & collections processes.