Lead Contract Support Job ID 233392 Posted 18-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Dublin - Dublin - Ireland **Lead Contract Support** A customer and team facing role to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Provide a comprehensive and flexible administration service to the Contact Manager/AGM. This role is based on the Platform team and would involve managing several contracts and varying client accounts. This role is a 12-month Fixed Term Contract. **What You’ll Do** + Contract Support Subject Matter Expert. Familiar with daily operations and the specific scope of contracts e.g. which services are covered and which are chargeable, contract renewal dates etc. + Prepare and issue predefined reports, which form part of the contract and customer’s requirements both operational and financial + Facilitate trainings across UK and Ireland Enterprise Contract Support teams + Day 1 Transition Assistance for new contracts. This includes training new contract support and Day 1 MA PO set up. Be the point of contact for FM, EW, PJM work streams before finance teams onboard. + RCT Subject Matter Expert + Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations – this includes Project Tiger enhancement and Testing. Providing support for existing enhancements and propose changes to improve ways of working for contract support responsibilities. A full Champions Channel is in place to facilitate any upcoming GPS improvements. + Regularly review and process supplier invoices. + Raise sales invoices (complete billing) in line with company deadlines at the correct margin. + Create accurate Extra Work, Projects & Maintenance POs in a timely manner + Assist with month end financial reporting and ensure deadlines are met. **What You’ll Need** + Clear understanding of Coupa, PeopleSoft, Power BI and other tools. + Understanding of RCT process for Ireland transactions + Communicate effectively and build/maintain relationships at all levels with internal and external customers + Keen to share knowledge/ train others **Why CBRE** CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)