Job Description SummaryThe Lead Contract Performance Manager demonstrates accountability for functional, business, and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise & be involved in long-term planning. You will also be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations

Job Description

What you’ll do

Plan & coordinate activities on site of a larger project to fulfill a customer order according to financial & commercial parameters and ensure customer satisfaction.

Own P&L responsibilities (i.e. orders, sales, margin, cash).

Oversee opportunities for Extra Work.

Own contract leadership and fulfillment, including all project deliverables and understanding the T&Cs and contract requirements such as, Payment terms and obligations, division of responsibilities, LD & Bonus structure.

Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation.

Maintain all CSA related documentation (e.g. Insurance certificates).

Function as a liaison between internal and external organizations for assigned customers and/or contracts, own the customer relationship, be the single point of contact (SPOC) managing customer communications, and contribute to the overall business strategy.

Be responsible for customer portfolio P&L, growth, KPI metrics, customer strategy and technical support.

Be responsible for developing outage scope and communicating scope to FieldCore, obtain schedule and JCE, policy 6 target settings, drive productivity in overall cost, parts planning including requests for quotes and addressing order issues as they arise, as well as planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network.

Organize pre-outage, post-outage and outage milestone meetings and lead “lean outage workouts” for major projects.

Lead direction for all emergent / forced outage resolution, place Service Now (SN) cases and communicate all applicable technical documents to customer (TIL, SB, etc.), oversee and manage warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits and satisfaction for the customer and GE.

Update and maintain input in EventVision and Field Service Portal (FSP), including the Oracle Field Services (OFS) system and manage the various Power Services’ tools, and all customer invoicing, credit notes processing.

Respond to the customer’s technical inquiries.

Provide information and support for implementing CM&U’s.

Work with the owners Operation and Maintenance (O&M) to optimize reliability and availability in order to increase the facility’s efficiency and profitability.

Be responsible for Quality and EHS oversight on work performed at assigned customer sites.

What you’ll bring

Bachelor's degree in engineering from an accredited university.

Minimum 3 years of experience and knowledge within power plant field services, customer facing, customer contract management, or complex matrixed leadership.

Operations and Maintenance contract management experience.

Mastery in both oral and written communication skills with the ability to communicate effectively at all levels of the customer’s and GE’s organization (in both Arabic and English languages).

Willing to travel to customer sites.

What will make you stand out

Engineering (in Mechanical or Electrical Power) preferred.

Power Services Experience (GE Employees ONLY).

Knowledge and experience within the power industry.

Experience planning and executing various outages.

Mastered knowledge of Contractual Service Agreements and processes.

Strong leadership, financial and commercial skills.

Team leader in a dynamic, energetic and proactive environment.

Experience working with customer leadership teams.

Strong interpersonal skills.
 

Benefits Available to You

 

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

 

Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.

A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.

GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

 

 

Inclusion & Diversity

 

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

 

 

About GE Gas Power

 

GE Gas Power engineers cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position